Support Forum

User Profile Options Are Empty

JM Jordan Mederich
Jordan Mederich
Member

I’m sure you’ve seen this before, so hopefully it’s an easy fix. Users are unable to see their profile options on any tab within their profile window. I’m fairly certain I have all of the paths correctly defined.

When they click on a tab (like Profile, Options, or usergroups) it brings them to a broken white screen with the text from that tab… instead of staying within the theme.

I’ve attached a couple pictures to illustrate. First picture is the broken profiles, second is the blank page when you click on a tab.

I’m on WP Multisite, everything else seems to be working well. I’d appreciate any help.

 

SP-profile.JPGSP-profile-2.JPG

12 Answers

New Answer

MP Mr Papa
Mr Papa
Member

I think this is going to come down to the js conflicts being covered in your other topic about buttons not working… lets resolve that first and see if that helps this…

if not, then we dive into it deeper…

JM Jordan Mederich
Jordan Mederich
Member

Hi there,

Thanks for the reply.

This topic is much more important to me to nail down… I can live without a few plugins, but the missing profiles are certainly a huge issue.

I disabled S2Member and switched to the Twenty Eleven theme, and the problem persisted. I read the article on jQuery conflicts, do you think this could be fixed by ‘enqueuing? I’m not really sure where to go from here.

The only thing that I think could be calling the GoogleAPI would be Google analytics, but I kind of doubt that’s the issue.

I’d be happy to test another method you’d recommend trying!

Jordan

MP Mr Papa
Mr Papa
Member

yes, the jquery and jquery ui should be enqueued versus hard code loaded from off site… wp ships versions of them for a reason… and plugins will test with them…

next step would be to look for the url of the jquery or jquery ui in your wp plugins folder… lets see if we can figure out which one is doing that… then we can take steps to help you correct…

MP Mr Papa
Mr Papa
Member

yes, the jquery and jquery ui should be enqueued versus hard code loaded from off site… wp ships versions of them for a reason… and plugins will test with them…

next step would be to look for the url of the jquery or jquery ui in your wp plugins folder… lets see if we can figure out which one is doing that… then we can take steps to help you correct…

JM Jordan Mederich
Jordan Mederich
Member

I’m sorry to make everything elementary… I’m not very versed in coding. I can check through FTP for any code if I can get a little bit more specific direction. I have quite a few plugins in the wp-plugins folder, what information can I supply that would help us find the jquery URL?

Thanks for your continued assistance.

MP Mr Papa
Mr Papa
Member

you dont have local copies?  easier to search using you pc search function or better yet a good editor…  but if you have ssh access you can search your server to…

would have preferred to keep this in single topic as we try to run down the js issues…  (and for easier access to data) but find the url in the other post for the jquery or jquery ui and search the plugins for who is loading that…

if searching on the server is prohibitive, then trying disabling all plugins and re-enabling one by one until the jquery incorrect loading comes back…  when you load a page, look for it in the page source…

JM Jordan Mederich
Jordan Mederich
Member

Looks like I found the culprit twisted… a javascript plugin called “TheThe sliding panels” that I’m using on another site (I’m on multisite).

With that said, I understand this question isn’t quite related to S:P, but is there a way to only use that plugin on another site, and block it from my forum site?

Thanks for your help.

PS – If you can, feel free to delete the other thread, sorry,  I should have kept it all in one thread.

MP Mr Papa
Mr Papa
Member

sure… just dont network activate it…  go to the network site (ie blog – not main site network admin) admin and deactivate it on the site  you dont need it…

JM Jordan Mederich
Jordan Mederich
Member

Thank you sir for your help!

A $39 bill well spent.

JM Jordan Mederich
Jordan Mederich
Member

So far, yes! Even a few compatibility issues with some S:P plugins from the other thread are working themselves out. It’s just a matter of getting more familiar with the interface.

Video tutorials would be very helpful, just a suggestion for the future! I’m sure there is functionality I’m missing.

MP Mr Papa
Mr Papa
Member

good news!  yup, we have thought similar, just not enough of us and time to go around… but someday!