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Hi,
Sometime over the last few weeks, perhaps during a latest update (either wordpress or simple-press), an error has occured which means that my members cannot login.
There appears to be a breakdown in communication between the forum & the wordpress user database. When someone tries to log in they are sent to a 404 error or it doesn't recognise their details.
I have over 1,000 members & as people cannot post, they are drifting away.
I have tried disabling plugins which could be causing conflict but it doesn't make any difference.
website is: http://badminton-coach.co.uk/d.....ion-forum/
What do I need to do?
Thanks
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there is not forum user database - only wp... We dont have forum users. There are only wp users... As a plugin for WordPress, we simply use those users and use the wp login and registration system...
if you are referring to the inline login form in the forum, that is just a standard wp login and nothing special for the forum... are you using some other form of membership, registration or login authentication?
perhaps your redirects have gone haywire? you can check on forum - components - login and registration...
Visit Cruise Talk Central and Mr Papa's World
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I appreciate that simple-press uses the wordpress user database - but somewhere along the line it isn't working & the forum is effectively useless.
I have a membership site (DAP) yes but not for authentication - the membership area is paid, the forum is free & open to anyone to register & post - I have had both for a few years.
I am not technical - so do not know what I am looking for when you say 'check the components' & haven't changed any settings - I have attached a screen shot of that page.
All I know is that if someone clicks on the inline login, they fill in their details, submit & end up at a 404 page. If they return to the forum, they still do not show as logged in.
Also, someone mentioned that they tried to register as a new user & didn't receive any email with the username & password.
I have also seen a lot of people have requested 'forgotten password' lately too.
I am at a loss as to what to do to get this working
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I was asking to verify if the urls for the redirects were correct... they seem to be correct to me...
looking at the http headers on login that generate the 404, one sees:
log=dfadfas&pwd=adfadf&submit=Log+In&redirect_to=%2Fdiscussion-forum%2F&anti-captcha-token=mee61q2zo2ajwea8fcc4fq6m772ag8c69x440al46lfaf
which is why you are getting an invalid url... some other plugin seems to be adding an anti captcha token to the url...
do you have something like that???
Visit Cruise Talk Central and Mr Papa's World
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I did have an anti-captcha plugin & wordfence security - but have disabled both & still get the same problem.
not sure how to look at the http headers to see if the info is different now (as I have left those 2 plugins disabled)...
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Clearly it is still being appended as @mr-papa found it.
Can you check these plugins? It is rare but some plugins may continue to have an effect even after they are deactivated. In other words, sometimes deactivation is not enough. Caching plugins are a good example of this. Can you check their documentation to ensure that they are totally out of the equation?
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Sorry, not sure I know what you mean / how to do that?
I have fully deleted the anti-captcha plugin & just tried again & get the same result.
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Andy just meant you should read the documentation put out by the developers of specifically the 'anti-captcha' plugin as it's possible it adds files that remain when the plugin is deactivated or removed.
It would suggest to me that or something similar is what's happening if you've removed it and are still seeing the anti-captcha-token line in the HTTP header.
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Ok I think I have found the plugin culprit, leadpages connector, but this creates issues for me - I need the leadpages plugin to work to promote my online courses - there are a lot of links built into posts etc which reply on it (it's also been on my site for ages, so didn't used to cause this conflict)!
Also, when I login in now, I complete the form on my forum page to log in - this takes me to the standard wordpress login page form, where I have to click to login again, which then takes me to the wordpress admin panel. So I then have to click to visit site again & then the forum.
So can anyone help:
a) to get the system to go straight to the forum after the first login
b) make sure new users get an email with their login info (as apparently this is currently not happening)
b) with any code to fix the incompatibility
Thanks in advance !
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Not really clued up on LeadPages, have only seen it come up once before and the OP never returned to finish the discussion which makes me think it wasn't the source of the problem..
Just a quick search though and I did find This, could it be responsible?
As for the login question, what are your settings in Forum > Components > Login and Registration? Review any redirects you have, make sure they are correct or create one to see if you can get around the problem.
Emails are sketchy at best in WordPress. Simple:Press doesn't send emails, it's all handled by the WordPress system for doing so, so if you don't already you might consider setting up a SMTP plugin which 99% of the time fixes all email related problems. WP-Mail, Postman SMTP and HGK SMTP come to mind as confirmed and working.
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