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We're running into an issue on our site where users are suddenly unable to update their forum profile as the update buttons don't respond - no action is triggered. The forum itself works perfectly fine, adding topics, respond, etc. are not affected.
I am happy to provide credentials again for trouble shooting since it's a members only site.
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Sure - please PM credentials to both myself, to 'Mr Papa' and to 'Ike'. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you.
I assume this sim,ply started to happen recently? Has anything been updated at the sae time as this started? And I mean as well as SP itself?
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YELLOW
SWORDFISH
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I'll be PMing credentials shortly.
I updated to the latest S:P version as well as several S:P plugins yesterday. Unfortunately I can't tell if that coincides with the issue as we've just started with a new class on our site. Today was the first day users started reporting the issue. Prior to that there was no activity in the forum.
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I am having no trouble changing and saving profile data. What IS missing seems to be the notification success message that usually pops up and then fades away.
I am also seeing some off behaviour on forum popups. If you click on the new posts popup - or the about SP popup, then you will notice that they first open up in the top left hand corner and then suddenly move to the middle of the display. When you close them they jump back to the corner before disappearing,
My hunch is - and at the moment it is just a hunch - is that the profile success message IS being shown but is being positioned off-screen so you never see it. I don't see any noticeable evidence that it is just styled to not show up although that could be considered.
There us a vast amount of javascript being loaded - 90 separate S files as it happens - many of which appear to be display items. If you have started to use some new plugins in recent times it might be worth deactivating them briefly just to test and see if they are the cause. knowing the root of the problem is half way to solving it!
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YELLOW
SWORDFISH
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It is a very complex site, I'll admit that. Lots of JS and such. However, there haven't been any new additions as of late.
I just tried again and do see now that there are two issues at hand. I didn't notice that the profile does update indeed, so there is the confirmation message missing. That's most likely related to the theme which uses some aggressive z-indexing. See this issue and resolution: https://simple-press.com/suppo.....d-working/. So I am assuming it's the same problem here.
Now, there is a problem updating at least some information, for example the website URL. That one doesn't "stick" and that's the one I'd tested. Do you mind taking another look and confirming?
Thank you.
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Afraid I had no trouble with the website URL either as you can see on the account you set up for me. Sorry....!
We do place an aggressive z-index on that notice but you best check it in the forum CSS. Look for the
#spMainContainer .spMessageSuccess,
#spMainContainer .spMessageFailure,
.spMessageSuccess,
.spMessageFailure
rule sets.
When you write and save a forum post do you see the notifications at the top of the screen? I.e., the Saving Post and the Saved success message? These use the same items. Actually - I can see that you do not as if you just click on the search button with no search text then that will pop up a message and I am not seeing it. So this is global. So yes- either a CSS issue or it is off-screen.
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YELLOW
SWORDFISH
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I am assuming the messages are offscreen as was the case with the forum tool. Those sort of fly in from the top left now after I applied the fix Ike provided (and then fly back up there once closed). I assume further that a similar CSS fix needs to be applied to the confirmation messages then.
I too, was able to add a URL, but I am definitely not able to update it. I just tried multiple browsers and different accounts since I am several test accounts. I am able to update all other fields though, just not this one.
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What was the fix for the off-screen popups? Whatever it was are you able to try it?
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YELLOW
SWORDFISH
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The fix is included in the thread I linked earlier: https://simple-press.com/suppo.....d-working/
Here's the permalink to Ike's fix: https://simple-press.com/suppo.....g/#p151126
This is live in the default-child template. Obviously it's not helping with the issue at hand.
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But that is just a z-index fix. We - by default at least - do put a high z-index on the success/failure message popup.
The ruleset I posted above is the one to look at. See if there is a high z-index set and change it if necessary to try it.
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YELLOW
SWORDFISH
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