sorry, what is customer hub?

the message is actually in regards to default in twenty thirteen which I have no clue what that is…

in sp, have you enabled mobile theme support?  forum – themes – mobile support… is it a different theme than exists for desktops?

Maven Forum created code so that you iFrame Simple:Press into CustomerHub, which is a membership site platform. 

twenty thirteen is the WordPress theme that is being used on the WordPress site where the sp Forum is hosted.

Yes, I have enabled the mobile theme in sp

maven forum???  is that group that included our forum (which we know nothing about) in a bunch of other plugins?

not sure what to say…  does it happen on a plain simple press install?  without this maven forum thing?

Yes, when I go to to the actual website on my mobile device: yourpodcastplatform.com, that is the first message I see (the error message I uploaded above) – so regardless of whether or not I’m in the membership site or trying to go directly to the wordpress site where the Forum is hosted, I get that message. So it really doesn’t have anything to do with Maven Forum. So you can’t you tell from the screen shot I uploaded what the error message is saying? Is there someone who knows code who can tell me what I need to fix? Is it the theme I’m using?

I have 500 forum members who are not happy that suddenly they aren’t able to use our Forum on their mobile devices.

Go to your forum admin > Themes > Mobile Phone Theme.

What do you have set in the ‘Alternate page template’ field? Because whatever it is, it can not be found. If it just says ‘Default Template’ then there should be no issue.

Default Template. Here is the screen shot. Is there another setting I need to fix?

well the first thing to do is to turn off that option as you don’t need it turned on. Or are you really wanting to use an alternate template?

Oh no, I just want to use whatever template will allow people to view the Forum on mobile. So I should “uncheck” use alternate theme?

If you don’t want or need to use an alternate template then yes – you should not have it turned on.

That did the trick! Thank you so much!

I can see it now, but for whatever reason it isn’t recognizing my permissions (says I don’t have permission to view the Forum after I log in). Does Simple:Press not get along with Safari?

Well yes – it gets in fine with Safari. Why not try accessing your account on this site with Safari? That would be a good test.

However, I am unsure what effect this ‘Customerhub’ might have on things. But if you are fine running in your desktop then the permissions granted are identical on all platforms. There is no differentiation.

Thanks much for your help – I really appreciate it

glad we could help and get you there!