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The problem is going to be with the email client she uses to compose her replies. Sadly, and annoyingly, what we have found is that some clients like to include special codes and delimiters that, basically, only they understand! Trying to catch them all - without using every single email client there is available! - is impossible. At the moment we have taken the line that when new ones show up - like these - we will try and deal with them.
However, what we really need is a copy of the raw email post before it is processed which is not so easy. We actually have a user who is currently adding logging facilities to the PBE and that will enable us to capture the raw content for analysis. I will find out what progress he is making. meanwhile perhaps you could find out from the user in question what email client they are using...
YELLOW
SWORDFISH
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Looks like she's using Mozilla Thunderbird. She sent a raw email file to me (copied below), but now suddenly post-by-email is no longer working at all so I can't tell you what this would have looked like had it actually posted...
Any ideas why post-by-email would suddenly stop??
I did upgrade to 5.2.6. Is there a conflict there?
Thanks,
Melissa
From - Thu Mar 14 11:30:51 2013 X-Mozilla-Status: 0001 X-Mozilla-Status2: 00800000 X-Mozilla-Keys: Message-ID: <5142175A.6090300@ourtaboomuseum.com> Date: Thu, 14 Mar 2013 11:30:50 -0700 From: "laura@ourtaboomuseum.com" <laura@ourtaboomuseum.com> User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20130307 Thunderbird/17.0.4 MIME-Version: 1.0 To: tech-issues@creativeignitionclub.com Subject: Re: Forum Post - Creative Ignition Club: [Testing Post By Email plugin] References: <d4096dc01b360813e6a773958f7c817f@creativeignitionclub.com> In-Reply-To: <d4096dc01b360813e6a773958f7c817f@creativeignitionclub.com> Content-Type: text/problem-with-post-edit-buttontml; charset=UTF-8 Content-Transfer-Encoding: 8bit <html> <head> <meta content="text/problem-with-post-edit-buttontml; charset=UTF-8" http-equiv="Content-Type"> </problem-with-post-edit-buttonead> <body bgcolor="#FFFFFF" text="#000099"> <div><font face="Arial">Test post only.<br> <br> </font>Sentence one with one space after the period. Sentence two with two spaces after the period. Sentence three to delimit sentence two.<br> New paragraph after one carriage return - paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph.<br> <br> New paragraph after two returns - paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph paragraph.<br> <br> <br> On 3/13/2013 10:52 PM, Creative Ignition Club wrote:<br> </div> <blockquote cite="mid:d4096dc01b360813e6a773958f7c817f@creativeignitionclub.com" type="cite"> <pre wrap="">
No conflict in 5.2.6... this is a post by email, for example... there was only two very minor code changes in 5.2.6 - one to plug a potential XSS whole in display name, two an auth improvement to drastically reduce # of queries...
check forum - toolbox - cron inspector and make sure the post by email cron task is running...
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Finally had time to log on and look in Forum > Toolbox > CRON inspector
Unfortunately, I don't know what to look for. How can I tell if the post by email cron task is running?
I see this in the list of CRON Schedules:
Name Description Interval
sp_emailpost_interval SP Post by Email Interval 300
I do NOT see sp_emailpost_interval listed in the Active CRON List below, so I'm assuming that means it is NOT running.
How do I make it run???
Thanks,
Melissa
Nobody seems to know why but the WP CRON system can sometimes be a little shaky in that it can lose a task for no apparent reason. Generally it is stable but just every now and then...
if it is no longer in the scheduled list as you suggest then the easiest way to get it back is to deactivate (NOT uninstall) the PBE SP plugin and then reactivate it. That should put it back into the list.
Hopefully one day the WP team will solve this one.
YELLOW
SWORDFISH
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