Support Forum

Mr Papa said
what is the php setting for max upload file size?  is the server /tmp directory set up right?  guessing latter is true since some work, but just checking...

The PHP is as below

Thanks guys, I've spoken to the hosts, gave them an account on the forum and they have now seen the fault first hand. They are now looking into it.

Just worried its going to be a "sorry mate nothing we can do" scenario, fingers crossed. 

Have to say as I've not done so yet, your forum software is the bee's Knee's. For five years I used PHPbb3 and it was awful. I just moved over to Simple:Press and what a breath of fresh air literally. Just hope I can get the hosts to fix this fault as I said above, if I can't get image uploads to work its game over for my site. 

Anyway thanks for all you help thus far, I will keep you updated with the progress and hopefully any solutions that they provide I will pass on. That info may be of help should you or others come up against something similar in the future. 

To provide an update and close this thread off.

My hosts were absolutely hopeless not helped by the fact they are off-shore and the techs I dealt with totally clueless. They closed the call three times due to them being able to upload files when they used my admin account, even though I clearly told them not to. Eventually I got them to use a standard account and they witnessed the failure. I left it with them only for them to again close the call. This time because they inserted an image using a URL rather than a localised upload.

Then they started stating it was to do with upload limits as I had the limit in wordpress set to 1MB I asked them how they came to that conclusion when the files I'm uploading and the one I gave them to use as a test was 3680KB, total silence at the point on the phone. At my wits end I started to play around myself and found that the wordpress "subscriber" group all my members belonged to had somehow been corrupted. I still don't know why or what the cause is and I was certainly never going to get anywhere with the hosts. I therefore created another group in wordpress and moved all the users over, set all the appropriate access right and now they are uploading. I told the hosts to ..... Well I won't repeat it here.

Needless to say I wish to thank you for the time you spent helping and providing ideas, especially when there was no fault with your product.

I will be moving hosts when my contract renewal comes up.

First the error in my post above, should read 360KB not 3680KB.

Hi Mr Papa, corrupted perhaps a wrong choice of words as I have no evidence to support that, but yes it would seem permissions not working.

Despite looking multiple times I could not see anything wrong with the subscriber settings. I downloaded AAM plugin and even with that I could not see a problem. That lead me to assume perhaps wrongly, a DB table corruption with regards to the subscriber group. As I mentioned above I'm no expert and although I addressed the immediate fault for my members it did not fix the underlying subscriber group error. For now I've dropped the use of the subscriber group, when I have more time I will seek advice from the wordpress support forum.

Yellow Swordfish said:

I am hoping you mean the WP Subscriber ‘role’ .........would suggest a problem with the WP UserMeta table… It might have just needed a repair/optimise run…

It was the WP role and that was the sort of support advice I would have hoped to have received from the  hosts support desk agents, I did not. I guess its something I can look into and learn about at my leisure and test with a user dropped back into the subscriber role.