Support Forum

Would you be able to retrieve the message body of such an email so we can look at it?

Sure, no problem, I'm seeing the same thing in the subscription emails I am receiving. Here is an example.

Begin forwarded message:

From: Crescent City Cyclists
Subject: Forum Post - Crescent City Cyclists: [Forum Usage Tips]
Date: February 16, 2013 1:45:43 AM CST
To:

New post on a forum or topic you are subscribed to at Crescent City Cyclists:

From: Webmaster
Group: Forum Categories
Forum: CCC Website
Topic: Forum Usage Tips
URL: http://crescentcitycyclists.org/forum/website-forum/forum-usage-tips/#p215

Post:
When you first come to the forum page the top of the page should look similar to the image below:

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The Profile button, highlighted with a red circle above, will open your Profile editor, which is where you can change your email address, login password, and other personal account details. Any information you provide in your profile will only be visible to other CCC members when they are logged in on the website. It will not be visible to public website visitors. See the topic "How to edit your profile" on this forum for more information.

To the left of the Profile button is the Subscribed Topics button and to it's left is the Watched Topics button. If you are subscribed to, or are watching, any individual topics the numbers in these buttons will alert you to the number of new replies that have been posted to those topics since your last visit to the forum.Clicking one of the button will open a popup window listing the topics with new replies, which you can read by clicking the topic names. If you are subscribing to entire forums instead of individual topics, these buttons will always have zeros in them. See the topic "How to watch or subscribe to a topic" for more information on these functions.

At the far left of this top row of buttons is the Members button. Clicking this button will open a list of all club members. You can browse through this list and click on any member's name or avatar image to view their profile information. You can also search for a particular member using the search box above the listing. And at the top right, just above the first member listed, your will find a popup menu that you can use to restrict the list to a particular subgroup of members, such as members of the Board of Directors or the Forum Moderators.

Below the top row of buttons is a second row containing a search box at the left, which you can use to search for topics by keyword. This can be helpful to find all posts about a specific ride or event, for example.

In the middle of the second row is the New/Recently Updated Topics drop down menu. Clicking this menu will drop down a list recently posted topics and replies on all of the forum categories as shown below. Topics that are new since your last visit will be highlighted in blue. Clicking the name of any topic will take you directly to it's forum page.

At the right end of the second row is the Select Forum drop down menu. Clicking this menu will drop down a list of all the forum categories, allowing you to quickly go to the main page of any forum by clicking on its name.

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Below the second row of buttons and menus are some other useful controls. At the left is a hierarchical menu showing the path from the home page of the website to your current location within the forum.

By clicking on one of the rows in this menu you can go back to the topic listing page of the current forum category, back to the forum category listing (main page of the forum), or back to the home or welcome page of the website.

To the right of the hierarchical menu you will see row of small icons. Hovering your mouse over one of these icons will cause a yellow "tool tip" box to display, telling you the function of that icon. This tool tip feature will work on most buttons and icons on the forum page, so if you are not sure what a button or icon does, hover your mouse over it and wait for the tool tip.

Clicking on the "Most recent topics with unread posts" icon will open a popup window listing all topics with new posts since your last visit to the forum. Clicking on the name of one of these topics will take you to that page in the forum to read the posts there.

Clicking the "Mark all topics as read" icon will mark all of the new topics to show that you have read them, and both of these buttons will disappear. You might want to do this if you are subscribed to the forums or topics and have already read all of these post in the subscription notification emails you received. The forum has no way of knowing that you read these posts in your emails so it will still show them as unread.

Clicking the down pointing arrow button at the right end of this row will take you to the bottom of the forum page, where you will see all the forum stats, including the top ten most active members on the forum, a list of the ten newest members to join the club, etc. You can click on any member's name in the stats box to view their profile. Just above the forum stats box is an up pointing arrow that will take you back to the top of the page.

Finally, in the sidebar column at the right side of the forum page you will see several topic listings. The first list shows the five most recently started topics across all forum categories. The second list shows the five topics with the greatest number of recent replies. And the third list shows the ten most recent posts of any type on the forum.

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To unsubscribe, please visit your profile: http://crescentcitycyclists.org/forum/profile/?ptab=subscriptions&pmenu=topic-subscriptions

Now that I've looked at it closely, I see that it does not insert the "?" for each image. This post had six screenshots inserted – where you see each large gap in the text – but only two of them show the "?". The last "?" is where the Attachments list shows on the forum post.

The background of the "?" shows up as a black diamond here, but in Apple Mail it is a hexagon. Also, when I look at the raw source of the message in Apple Mail, there is nothing but blank lines where the "?'s are appearing.

surprised there is a box… html tags should be stripped…  we had way too many issue with users and email clients trying to send html emails…

So, does that mean you are only sending out plain text emails with no attachments?

The sample email I posted was copied from the Apple Mail client, but actually was sent to my Gmail account. When I view the message in the Gmail web client the diamonds are not there, just blank space. That's also the case when I view the raw message source in Apple Mail. My club member who reported this to me received the diamonds in Outlook mail on Windows.

But perhaps you missed the point of my original question. I was not asking why the diamonds are there, I was asking why the images are NOT there. I gather from Steve's response that the reason is that you are sending plain text emails and NOT including the attachments. Is this correct?