Support Forum
Support Forum
Offline
First all, I love this plugin and think it has a great future on SP.
My problem has to do with a limited number of Reply to Sender Posts being made by Simple Press.
My problem I am experiencing is detailed below:
1) I am testing the site and interaction with two accounts...One Administrator Account and one Moderator account: Call them Account A (Admin) and Account B (Moderator).
2) I can make a new topic by sending an email from Account A to a unique email address I have setup for a Test Forum. This Topic actually posts successfully to that forum
3) When I get notified of this new Topic by my Account B email address, I can Reply to that Post with a new Post (call it First Reply Email).
4) The First Reply Email notification is then sent out and received by my Account A email.
5) When I try to make a new post (call it a Second Reply Email) via a reply to the First Reply Email notification sent to Account A...that is the email that will not post back to the Forum.
* I remove all Headers and signature lines above the "[-- To reply by email insert your text above this line - instructions below --]" line.
Thanks for the help.
Kevan McCormack
Offline
not sure why we routinely do that here... I may reply to 8 or 9 different emails in sequence on one topic...
have you verified that the email address remains constant? are these admin notices or subscription emails?
on the second or future emails, what does the topic look like? same as first one? that is all that really matters is the topic and 'to' email address is correct... adjusting the content is just to remove quoted, past emails...
so when you try to do an email, what is in the post by email log regarding that attempt?
Visit Cruise Talk Central and Mr Papa's World
Offline
The email address is correct...it sends it the private email address I setup for that specific Forum.
These are subscription emails that I am testing.
I did an additional test (just now) where I first initiated a post through my Account B (Gmail via Outlook) and then tried to do a first generation Reply post from my Account A (admin account) email (Corporate email via Outlook Client)...and in this scenario the First Generation Reply did not post. So the hung up seems to be the first Reply attempt via the Corporate Email via Outlook (which happens to be the Admin email also) that fails. Any insight would be great.
Below is a log of emails (from my original post scenario):
Here is the Original Email Log for Topic Post: (This Posted properly from Corporate Email address and Outlook Client)
From: kmccormack@xxxxxxxxx.com
To: private@xxxx.com
Subject: Test Topic #4
Body: This is another Test and is the original Topic Post sent by email from kmccormack@xxxxxxxx.com.
Here is the First Reply Email Log for Topic Post: (This Posted properly from Gmail email and Outlook Client)
From: macxxxx@xxxx.com
To: private@xxxx.com
Subject: RE: Forum Post - Real Estate Capital Allliance: [Test Topic #4]
Body:
OK…macxxxx@xxxx.com received the Original Post and is now replying to that post in an email.
[-- To reply by email insert your text above this line - instructions below --]
New post on a forum or topic you are subscribed to at Real Estate Capital Alliance:
From: kmccormack@xxxxxxxx.com
Group: Capital Source Profiles
Forum: Private Testing Forum
Topic: Test Topic #4
URL: http://www.xxxxxxx/forum/private-testing-forum/test-topic-4/#p60
Post:
This is another Test and is the original Topic Post sent by email from kmccormack@xxxxxxxxx.com.
Kevan McCormack Metropolitan Capital Advisors, Ltd. Senior Director Office: (972) 267-0600 ext. 6598 Cell: (214) 476-6134 Fax: (972) 267-0606 Address: 18111 Preston Road, Suite 650 Dallas, Texas 75252 (click for Google map) http://www.metcapital.com http://www.youtube.com/MetCapitalAdvisors
To unsubscribe, please visit your profile: http://www.xxxxxxxxx/forum/profile/?ptab=subscriptions&pmenu=topic-subscriptions
* To post a reply by email * - please remove all old text from ABOVE the insert line at the top and enter your plain text reply above it. Do not remove ANY of this email text. Please remember that your reply may not appear immediately in the forum
* To start a new topic in this forum * - send your email to mailto:private@xxxxx.com. The subject name will become the new topic title
[--id=#test-topic-4#--]
Here is the Second Reply Email Log for Topic Post: (This DID NOT POST at all from Corporate Email and Outlook Client)
From: Kevan McCormack
To: private@xxxx.com
Subject: RE: Forum Post - Real Estate Capital Allliance: [Test Topic #4]
Body:
And now kmccormack@xxxxxxxx.com receive the email and is replying again. I need to make sure this one is posted.
[-- To reply by email insert your text above this line - instructions below --]
New post on a forum or topic you are subscribed to at Real Estate Capital Alliance:
From: Kevan McCormack
Group: Capital Source Profiles
Forum: Private Testing Forum
Topic: Test Topic #4
URL: http://www.xxxxxx/forum/private-testing-forum/test-topic-4/#p61
Post:
OK=E2=80=A6 macxxxx@xxxxxx.com received the Original Post and is now replying to that post in an email.
To unsubscribe, please visit your profile: http://www.xxxxxx/forum/profile/?ptab=subscriptions&pmenu=topic-subscriptions
* To post a reply by email * - please remove all old text from ABOVE the insert line at the top and enter your plain text reply above it. Do not remove ANY of this email text. Please remember that your reply may not appear immediately in the forum
* To start a new topic in this forum * - send your email to mailto:private@xxxxxx.com. The subject name will become the new topic title
[--id=#test-topic-4#--]
Offline
Testing to see if this post makes it to Simple:Press Forum because it is relevant to our discussion.
Kevan McCormack Metropolitan Capital Advisors, Ltd. Senior Director Office: (972) 267-0600 ext. 6598 Cell: (214) 476-6134 Fax: (972) 267-0606 Address: 18111 Preston Road, Suite 650 Dallas, Texas 75252 (click for Google map) http://www.metcapital.com http://www.youtube.com/MetCapi.....alAdvisors Â
-----Original Message----- From: Simple:Press Support [mailto:support@simple-press.com] Sent: Tuesday, May 21, 2013 4:43 PM To: Kevan McCormack Subject: Forum Post - Simple:Press: [Post By Email - Limited number of replies]
Offline
yes, it made it... but since you have the original message, seems you didnt remove the stuff below the line...
when I asked for email log, I meant on forum - toolbox - post by email log... see if tells you why the message failed...
may need Andy's help on this since he wrote that plugin... but he either has a new grand baby or will very shortly, so might be away for day or two...
Visit Cruise Talk Central and Mr Papa's World
Offline
Sorry about that. I was not aware that there was a Post by Email Log in Toolbox.
The reason for the fail listed in the log status is "Failed Post Data Validation".
Offline
hmmm... so the post content was rejected... as I mentioned, may need Andy to weigh in when he is back...
Visit Cruise Talk Central and Mr Papa's World
Offline
Sometimes it works no problem, and then I get the rejection. Through some trial and error, I have seen it getting rejected from a corporate email address (Account A) which is also email address linked to Admin account. However, I can easily make a new Topic post by email from that very same email address...it seems to be just the Reply posts that are rejected.
Offline
well, its not failing from the address... but the post content is not passing validation... so the corporate email server may be stripping or adding stuff...
if you could provide a raw copy of the email from the corporate account... or perhaps send it to support at simple-press dot com, when Andy is back, he can look closely at it...
Visit Cruise Talk Central and Mr Papa's World
Offline
Mr. Papa,
I sent an email to support (today) and Andy (last week). I hope what I sent is what you are looking for with respect to the RAW email data. I was able to find in Outlook how to get the Email .xml. If not, I am not sure how to get what you need to evaluate the problem further.
Thanks for your help.
Kevan
All RSS1 Guest(s)