Support Forum
Support Forum
Offline
We've installed the plug-in for posting by email and when a post is made through the web, the subscriber receives an email announcing a new post. But when they go to reply, the reply is not posted on the forum. Our moderator gets a copy of the email but it's not posting. Anyone have any thoughts? Thank you.
Offline
What does it say about it in the post by email log?
 |
YELLOW
SWORDFISH
|
Offline
The log hasn't updated since August 15. We corrected the last error listed which was "connection to mailbox failed"
Offline
Is there a way to reset the post by email since it's not posting or showing up in the error log?
Offline
Not entirely sure what you mean by 'reset' but if you mean you want to wipe any data to do with the plugin then simply uninstall it from the SP plugin list.
And if nothing is showing up in the error log then that is good sign. Is there nothing in the Email Log?
|
YELLOW
SWORDFISH
|
Offline
only old errors, but the post-by-email isn't working and we're not getting anything in the error log so I thought there could be a problem that reinstall might solve
Offline
Well as I say - nothing in the error log is a good thing.
Re-installing isn't going to change your data - in fact uninstalling will wipe your current settings. And installing as such, creates nothing.
It is all down to the settings and to your email server. If that is not set up correctly then it wont do anything.
|
YELLOW
SWORDFISH
|
Offline
And that's what we can't figure out. We've gone over settings over and over and can't find the problem. The user gets an email when a message is posted online, but the reply doesn't post to the forum.
-----Original Message----- From: Simple:Press Support [mailto:support@simple-press.com] Sent: Wednesday, September 11, 2013 9:20 AM To: Mendelson, Daniel Subject: Forum Post - Simple:Press: [Post by email not posting to forum]
Offline
Can you go through what you have done and all your settings here?
|
YELLOW
SWORDFISH
|
Offline
OMG, I wouldn’t even know where to begin. We've updated the permissions for posting. Does it matter that wordpress calls them subscribes and simplepress calls them subscribers? (we did create a subscriber type in wordpress but that didn't help.)
Email Address Settings:
The senders name: AODME The email from name: AODME-FORUM The email domain name: AODME.ORG
Mail server, port and password are set. TLS and SSL are off. New mail interval is 10 seconds.
What other settings should I be looking at?
Thanks
-----Original Message----- From: Simple:Press Support [mailto:support@simple-press.com] Sent: Wednesday, September 11, 2013 1:51 PM To: Mendelson, Daniel Subject: Forum Post - Simple:Press: [Post by email not posting to forum]
All RSS1 Guest(s)