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Hi,
The admin user does not receive Private Messaging email notification when a new PM is sent to him: I checked my email logs server side and all users receive an email telling them that they have a new PM, except the admin.
Is there a specific setting I need to enable so that admin also receives the email? Is it because the admin has the same email as the sender?
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I tested sending a PM to another admin and he receives the PM email notification immediately.
So it's not linked with admin status.
I suppose the problem lies in the fact that the problematic admin's email is the same as the sender's email?
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I tried changing the email address of the admin so that sender is different than receiver and still no email is generated.
I use a 3rd party for email sending with full logging: so I can see in real time what gets sent. And I see that the email is not generated at all.
Is there a setting in the PM that allows a user to disable receiving email notifications? This is perhaps what is happening... I do not have a standard dashboard set up for users in the front end.
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Yes - in the forum profile Options > Global Options, users can opt out of receiving notification emails form PMs. Worth checking first.
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SWORDFISH
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Thanks.
I disabled the profile options completely from the front end (you are talking about a front end panel right? Not in the wp admin section?) and integrated options in a self built options panel.
Could you please let me know where in the database this value is stored?
I looked into the obvious place:
user_options in wp_sfmembers but could not find it there.
thanks
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That's where it is though. In the user_options column. The element name in the php serialised array is 'pmemail' which will be set to a 1 or a zero.
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SWORDFISH
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Great: thanks for the answer.
I checked and the admin does not at all have this field.
This is a normal user:
a:13:{s:10:"hidestatus";i:0;s:8:"timezone";i:0;s:15:"timezone_string";s:12:"Europe/Paris";s:6:"editor";i:1;s:8:"namesync";i:1;s:11:"unreadposts";i:50;s:7:"pmemail";i:1;s:13:"pmdisplaysize";i:0;s:8:"pmoptout";i:0;s:11:"pmsortorder";i:0;s:9:"pmopenall";i:0;s:11:"autosubpost";i:0;s:12:"autosubstart";i:0;}
another normal user:
a:14:{s:10:"hidestatus";i:0;s:8:"timezone";d:1;s:15:"timezone_string";s:12:"Europe/Paris";s:6:"editor";i:1;s:8:"namesync";i:1;s:11:"unreadposts";s:2:"50";s:14:"mentionsoptout";i:0;s:7:"pmemail";i:1;s:8:"pmoptout";i:0;s:11:"pmsortorder";i:0;s:9:"pmopenall";i:0;s:11:"autosubpost";i:0;s:12:"autosubstart";i:0;s:12:"subnewtopics";i:0;}
and this is admin:
a:7:{s:10:"hidestatus";i:0;s:8:"timezone";i:0;s:15:"timezone_string";s:12:"Europe/Paris";s:6:"editor";i:1;s:8:"namesync";i:1;s:11:"unreadposts";i:50;s:14:"mentionsoptout";b:0;}
A few interesting findings:
- not all users have the pmemail setting. And if they don't then they don't receive emails.
- not all users have the mentionsoptout setting.
I now have the correct information to solve my problem. Thanks.
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All solved: thanks! I was able to implement this feature in my custom profile dashboard and now as admin I receive emails 🙂
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good to hear... worth noting the setting may not exist (notably with older simple press installs) until something on that user profile page is saved...
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