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Problem with the forum subscription
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CRETON François
Member
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Apr 8, 2015 - 4:54 am

Good morning Yellow Swordfish.

For the point 3, it's one of the first things I did when I saw the problem. It's not the solution.

I work on the point 1 and 2 and I will come back after to give you the results.

Thanks

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Mr Papa
Simi Valley, CA
SP Master
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Apr 8, 2015 - 9:58 pm

we will be here... please let us know what you find...

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CRETON François
Member
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Apr 10, 2015 - 3:23 am

Good morning.
So, these is the results of my research :

- Firewall is not the problem.
- I closed all the others WP and SP plugins, without success.
- You said that is perhaps the "mod security" of my web-server but i don't think so : the subscription system works well if I want to subscribe to a topic, it's only with the forum subscription I have a problem. Like I think the system is the same for the topic and for the forum, I suppose it's not a solution for my problem. Tell me if it's not a good reasoning.
- I uninstall and reinstate the subscription plugin, it's not the solution. But there is something new :

After I uninstall and reinstate the subscription plugin, I verified the members and group 's authorization, but I don't see anymore the option "forum subscription" in "profil/subscriptions".
I suppose, if I am alone with this problem, that it's not your fault but a problem in my system/site/server or anything else...
And I have no more time to devote myself to this problem, so I will do without this option.
Thanks for your help and thanks for your toleration about my english.

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Yellow Swordfish
Glinton, England
SP Master
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Apr 10, 2015 - 5:05 am

There is a difference between the topic subscription process and the forum subscription process from the users profile so I would not discount mod_security totally. At least it is still worth investigating.

If you uninstalled (as opposed to deactivated) then all settings would revert to default so do not forget that you also need to turn on forum subscriptions in the admin > components > subscriptions control panel.

I am sorry to say that this report is, indeed, unique. This always makes it harder to track down an issue. Subscriptions is a very popular and widely used plugin which forces me to suspect a third-party problem.

One thing we did NOT do however, was simply yo download a fresh copy of the plugin and overwrite the current code to make sure that a simple corruption did not take place on the initial install. Might be worth a try. If you do this - I would recommend a completely manual process. Delete the current 'subscriptions' folder in 'forum-plugins' and replace with a new one using ftp. It is unlikely to be the problem as we would probably see other effects but you never know!

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YELLOW
SWORDFISH
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CRETON François
Member
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Apr 16, 2015 - 7:32 am

Hello,

I said that I had no more time for that : I lied.
I could not stay with this thorn in my finger. 🙂

I  uninstalled and reinstated all simple.press and plugins and now all is right.
It seems important to me that you know it.

Just i have to rebuilt !

Thanks for the time you spend with my problem.

Froggy Web Padawan

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Ike
Sawtry, UK
Member
Free Members
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Apr 16, 2015 - 9:32 am

Sorry to hear you've had to re-install but glad everything is working as it should.. Just out of interest did you try overwriting the plugin manually?

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CRETON François
Member
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Apr 16, 2015 - 12:14 pm

Yes, but It was useless.
I uninstalled plugins one by one and when I saw nothing happened, I decided to re-install the forum plugin.

See you !

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Apr 16, 2015 - 9:02 pm

okay, thanks for the update...

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