Are there no entries in the email log (not error log)?
if there are not then go to the toolbox > CRON Inspector and look in the Active Cron list. Is there an entry for ‘sph_emailpost_cron’ and if so it will tell you when it will next run.

The email log shows no entries.

How do I change the frequency?

The frequency is on the option panel where you had to fill in the email server details

Thanks!  I’ve changed it so hopefully it will speed things up.  

This one is confusing me – “

Entering the Credentials
Finally you need to enter the email access credentials so that Simple:Press can collect any posts form the various email accounts. These are the same credentials you would use for any email client.” 

Does this mean for each user or for each forum?  Where do I do this?

these are the credentials to your email server. The same credentials you will need to retrieve emails using whatever email client you use…

Still can’t get it working.  Obviously, I’m doing something wrong. 

I called our exchange host to verify the name of the mail server and am using the password that I set up for the forum email account. 

I’m missing something.

I’ve been trying various ports to see if we can get this going per our exchange host support.  Could this be the problem?

Here’s what we were given:

Configuring an SMTP-enabled appliance to connect to an SMTP relay server

This method allows the SMTP-enabled appliance to send messages to recipients located both inside and outside your organization and to receive messages from both internal and external senders.

SMTP-enabled appliance requirements:

• TLS or SSL connection supported.
• SMTP authentication supported.
• One of the following ports is open (not blocked) in your network: 25, 465 or 587 for sending; 993 or 995 for receiving.
• At least one Exchange mailbox has been created with SMTP relay enabled.

Note: SMTP relay is enabled by default for all the mailboxes on Exchange 2007/2010 and Exchange 2003 Business. If you are using Exchange 2003 Enterprise, you need to enable SMTP relay for a mailbox. To do this: 

1. Log in to HostPilot® Control Panel and navigate to MS ExchangeServer > Mailboxes.
2. Click on the display name of a user.
3. Switch to the Advanced tab and select the SMTP relay box.
4. Save changes.

SMTP-enabled appliance configuration:

Most SMTP-enabled appliances require the following settings to connect:

Note: There is no way to have messages sent by the SMTP-enabled appliance show up in the Exchange mailbox.

There are also instructions for connecting to an MX record or connecting to a 3rd party SMTP server.

We’ve verified that we can connect to OWA using the email and pw assigned for the forum. 

At this point, I’m lost.  Does anything above help pinpoint why it’s not working on our side?

The bit you are interested in is the Incoming Mail Server. Somewhere that will have a name/address – quite often in the form of ‘mail.domain.com’ although not always. The ports are in that list 995 for POP or 993 for IMAP. IU you are being told that you can’t have attachments then you need to use POP. And the password is whatever password you set up on the forum email addresses.

This is all basically the same as you will have had to set up on your own, personal email account to that server. So you should be able to check that in your email account settings.

By the way – the most common port for incoming mail is usually 110 in my experience so you clearly have something else going on on your mail server.

We’ve tried them all and still getting the same error. 

I need to clarify this as well.  If there are any attachments, such as a signature, we’ll need to set up a pop account rather than exchange – is this correct? 

As of now, I have an exchange email set up for the testing, but using plain text. 

Is there any specific troubleshooting to do to try to isolate the issues?

Another update – the connection failed error is no longer showing up in the email log using port 993, however, the post is not appearing in the forum.

Just finished speaking with someone at our email host who understood exactly what I was asking. 

He thinks that it may be a TLS or SSL setting that’s missing.  It’s required for them.  Is this supported in the program? 

All the emails are getting through as they’re showing up in the mailbox when I access it online.

I will have to let Andy answer… but that could be the issue…  might need to be another checkbox on the form…

Currently both TLS and SSL are turned off. It would be a fairly simple matter for me to add these as options.

But – these can only be used by the php IMAP functions and NOT the POP routines. As we discussed earlier, if your php does not support IMAP then adding these options would make no difference. So can you confirm your PHP IMAP status before I take it any further?