correct, attachments and html are stripped from notification emails…  we used to do html emails, but that was a nightmare of problems for users… getting you going is a walk in the park compared to that mess…

Terri Stratton said  
Would it help if I set up a test account for this?

Right now you have a bunch of forums setup for PBE. All of them are showing as cannot connect. Running the cron job manually takes forever waiting for it to time out. I would think it would affect your forum when it runs automatically.

You may not want to hear this but I would uninstall (not deactivate) the PBE plugin which will wipe out all the settings and email addresses you already put it. Then reactivate and setup the main PBE email options.

At that point create a private admin type of forum with PBE, you can use an already created email address, then test only that forum.

Once it’s working then add it to the other forums like you have it now.

Also have your guy check the Configuration File (php.ini) Path and make sure it’s the one he wants.It is showing /usr/local/etc/php53

I’ve done as suggested and went back to all defaults – Port 110, SSL and TLS off.  Nothing came to my email, so trying different ports.

New quirk – I posted the first topic in the Test Account, yet when I go back to the forum, it says there are no topics (even though I can see the one I posted).  When I click directly on the topic link from the forum page, it tells me “Access denied – you do not have permission to view this page”

A quick window pops up that says “invalid database query.”  Took a few times to be able to read it.

please go to forum – toolbox – error log and see if you can get more details on the invalid db query…

file: /simple-press/sp-api/sp-api-auths.php
line: 32
function: sp_get_auth
Notice | Trying to get property of non-object

Terri Stratton said
…Notice | Trying to get property of non-object

That was just a warning. You had 2 of the same SP plugins installed.

I removed the duplicate Subs and uploader. Then activated them. The posts now show and no DB error message or anything in the error log. You should check the options for both of those and make sure they are what you want.

The email should be using port 995 and SSL on, TLS off.  Did you create an email address for the testing forum’s one in Pair’s email setup?

Tried to uninstall, but it just showed as deactivated.  Is there a way I should have uninstalled rather than using the uninstall link?

I was seeing the same with some other updates. Looks like you cleaned them all up.

The explanation for the error doesn’t explain why I can’t see the existing topics, especially since it allowed me to post them. 

Brandon, can you access it or do you also get the denied error?

Email account was set up yesterday when I reinstalled the SP email plugin.  Pair’s site said imap was 995, so that’s what I was using.

Terri Stratton said
Tried to uninstall, but it just showed as deactivated.  Is there a way I should have uninstalled rather than using the uninstall link?

If you end up with two of the same plugins you either have to use FTP or your server’s file manager and delete the duplicate folder name that ends in a 1. I used FTP to do so.

Terri Stratton said
The explanation for the error doesn’t explain why I can’t see the existing topics, especially since it allowed me to post them. 

Brandon, can you access it or do you also get the denied error?

Nope I am no longer seeing the error and I do see the posts you made.

Terri Stratton said
Email account was set up yesterday when I reinstalled the SP email plugin.  Pair’s site said imap was 995, so that’s what I was using.

Cool. Check your PBE email log and you will see it says “Connection to mailbox failed” so it’s not connecting for some reason. We may need to wait until Andy get’s back to get his input as to why.

I changed to 995 w SSL after I saw your reply.  I changed it right after reading your post, so if the error is much after that, it’s failing on the 993.  Before that, I had 995 with no SSL or TLS checked.

Thanks. I saw you changed it and I ran the cron job manually to see what would happen. It still can’t connect. I can connect to the mailbox using the same setup in my PC’s email program so there must still be something amiss either in the plugin or in your imap setup. I suggest we wait until Andy get’s back so we can see if there is something in the plugin that needs checked.

he should be back from vacation tomorrow…

Bump…

Apologies – I missed this thread when I returned from vacation.

I assume from the above you still have connection issues. If you connect to one of these mailboxes via your email client – using POP3 – do the settings (port etc) all match the settings in the Sp email setup?

@Terri – I ran a couple of tests to see what it’s doing now after a PBE plugin update.

@Yellow Swordfish
I setup an email client with the same settings as is in the PBE setup and it tested fine. It can connect to the mailbox and showed no errors.

Settings are port 995, ssl on, tls off

Ran the check for email cron manually and got “Connection to mailbox failed” in email log.

Checked the SP error log and see this:

file: e.sitename/public_html/wp-content/sp-resources/forum-plugins/post-by-email/library/sp-email-post-process.php
line: 59
function: Unavailable
Warning | imap_open() [function.imap-open]: Couldn’t open stream {email@email.com:995/pop3/notls/ssl}INBOX

I changed the email address and sitename above for security reasons…

The PBE settings page does say “Your PHP installation includes the IMAP library…” and the test connection button appears to do nothing that I can see when clicked. (no popup, page reload, etc)

Is there any way that SSL can be turned off so it can be tested without that?

The warning message that displays the call looks as it should be and the only thing in there I can’t test is the demand for SSL…

Sorry – I should have told you (and forgot) that the test connection requires the update to the sp-common.js file as well. But in any case it will only give you the same response.