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Subscription email notification not working
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Conrad_Farlow
Sheffield, UK
Member
Free Members
sp_UserOfflineSmall Offline
Apr 8, 2012 - 5:50 pm

Hi

It would appear that the subscription notification emails have ceased to function for me. PM email notifications are working fine.

The subscriptions plug in is showing when there are new posts in subscribed topics, it's just not sending out the emails.

The subscription plug in was functioning after I upgraded from 4.5.1 to 5.0.3 on the 3rd April, it seems to have stopped around the 5th perhaps after an upgrade?

There are the following errors in the error log if these help?

file: rbelfi/public_html/wp-content/sp-resources/forum-plugins/subscriptions/library/sp-subscriptions-components.php
line: 321
function: sp_subscriptions_render_user_subscriptions
Notice | Trying to get property of non-object

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Apr 8, 2012 - 8:38 pm

that notice is unrelated...  and I dont think we have touched that...  checking email logs looks like some subscriptions emails have been going out here...  are you subscribed to any topics here and gotten any notices? or just on your site?

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Conrad_Farlow
Sheffield, UK
Member
Free Members
sp_UserOfflineSmall Offline
Apr 8, 2012 - 8:42 pm

They seem to be OK on here Steve. Just my site and they were working when I first upgraded. Seems odd that the PM notifications are working and the subscriptions aren't.

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Apr 8, 2012 - 8:53 pm

yes. since both use the wp email system, its not the issue...  and they both go through same sp routine..

was that the only error in the toolbox error log?

are you getting reports of this or seeing it yourself?  just asking because curious if on forum - users - subscriptions that you still have some subscriptions (ie something didnt happen to cause them to get lost)....

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Conrad_Farlow
Sheffield, UK
Member
Free Members
sp_UserOfflineSmall Offline
Apr 8, 2012 - 8:57 pm

They are the latest errors in the error log. I have tried emptying my subscriptions list and then re-subscribing to no avail. I have also tried to deactivate and reactivate the plug in. Definitely something of a mystery!

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Conrad_Farlow
Sheffield, UK
Member
Free Members
sp_UserOfflineSmall Offline
Apr 9, 2012 - 11:10 am

I still can't get this working, is there a database flag that I can check for my account. As far as I know I have all the options set correctly.

What could stop this from working?

Conrad

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Apr 9, 2012 - 11:52 am

WordPress email can be very flaky. Most people have success when they install the HGK SMTP plugin - we use it here for that very reason.

or maybe something up with your mail server?

The only recent change in this area has strictly been with admin email notifications and these seem to be working fine. No changes to subscriptions for a while now.

And no - there is no 'database flag'. Unless you have inadvertently turned off the permissions for your users although then they wouldn't see the subscribe button.

andy-signature.png
YELLOW
SWORDFISH
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Conrad_Farlow
Sheffield, UK
Member
Free Members
sp_UserOfflineSmall Offline
Apr 9, 2012 - 1:09 pm

Ah well I am an admin, let me test it for a normal user and get back to you.

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Conrad_Farlow
Sheffield, UK
Member
Free Members
sp_UserOfflineSmall Offline
Apr 9, 2012 - 9:20 pm

I added the GTL SMTP plug in, test mails to the intended address work fine, PM notifications fine, adding a new member email fine. Subscriptions plug in no email notification for admin or ordinary member. So my plug in works just like the watch plug in 🙂

Conrad

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Apr 9, 2012 - 10:42 pm

GTL = HGK?

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