Nothing. The count beside the button shows you how many new and unread posts there are in topics you have subscribed to. As to emails – are any of your website generated emails working? Don’t forget that WordPress sends out emails not Simple:Press.

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also, please note you will not get any subscription emails for topics/forums you are subscribed to if you make the post…  you already know about the post you just made, so no email is sent…

That’s a great feature (not getting an email when you posted the post yourself)!

What I did was:

– Signed in as another user and posted on a topic that I had subscribed to as admin

– Logged out and logged in as admin

– Still my Subscription count was 0….

– Checked the post, yes it’s there

– I wanted to check if I was indeed subscribed to this topic, but – and this is strange – I got: ‘You are not currently subscribed to any topics’.

– Looked at the hearts next to the posts and they all have x-es, signifying – I assume – that I am subscribed.

Does our e-mail work? I guess it does. Our website is sending out e-mails daily, mostly from Gravity forms.

I’m lost on this….

The only statement here that I don’t really quite understand is this…

Looked at the hearts next to the posts and they all have x-es…

‘Next to the posts’? What are you looking at?

Would you like to set me up with an account as a normal member? I can log on, subscribe to a topic or two and test it out for you properly as a user. If so then create me as a member and send me the credentials in a PM so I can try it.

Hi,

Yes, that was a bit cryptic.

Here is a screen shot:

What I meant was: this symbol seems to mean ‘unsubscribe’ which would imply that I am indeed subscribed.

OK – I have subscribed myself to the two topics that are currently active.

Clicking the ‘Subscribed’ button along the top, while showing zero of course, does inform me I am subscribed to the two topics as does the subscriptions panel in my user profile form.

So – hopefully there will be a new post or two and I will let you know what happens. Perhaps it would be a good idea for you to post to this thread when either of those topics does get a new post…

I have posted in both active topics just now.

Well just for the record when I opened up your forum I saw this. Note that it only states there was one new post and this is confirmed by the topics only one of which has had a new post made to it. The second topic has not had a new post since 25th March.

But I did not get email notifications. This is not uncommon as many people have issues with WordPress not sending out their emails.

The first thing to check is that if you are using the option settings at the forum admin > options > email then they are are set up correctly. Optionally, of course, you could turn them off.

If all else fails we usually recommend the HGK SMTP plugin which seems to correct the issue for most sites with this problem – including our own by the way.

Sorry, one of the forums was not visible for you, so the 1 post is correct.

I have WP mail SMTP activated http://www.callum-macdonald.com/code/wp-mail-smtp/

Should I replace this with HGK SMTP?

Are these the settings you were referring to?

I have no personal knowledge of that plugin but I would expect it to work in a similar way. We only recommend HGK because we use it ourselves and can therefore vouch for it.

Yes – these are the email settings. These are the only email settings that SP maintains and they are entirely optional. By default WP sends out emails as coming from ‘wordpress@’ which many users do not like. These settings can override that and use standard WordPress filters – the API for doing this. So ensure the values are correct and/or try turning them off to see if that helps.

Okay, I turned all e-mail settings off (emptied the second column of the email settings). Hope I will get an email when someone posts…

please let us know…

Hi, since not a lot is happening on my forum, it took a while before I was sure someone posted something in the forums I subscribed to.

But now a few people did and alas, I received no email…. This saddens me, since a prompt response from my side could stimulate people to post…

Our WordPress installation does send out emails okay from other plug ins like Gravity forms.

I have wiped clean all the email address setting (second column) in the S:P options panel. All 3 fields are now empty.

What to do?

BR

Jaap

I know nothing about how Gravity forms handles emails. More importantly does WordPress send out new user registration emails, lost password emails etc., assuming you use the core WP functions for this.

We honestly have no other users with a problem with subscription emails unless they have a general problem with them. So this does remain a unique situation which always points to a local, environmental issue of some sort.