Support Forum

Subscription Plugin

JR Jon Roberts
Jon Roberts
Member

Hi 

 

I’ve recently installed the Subscription plugin on to my forum. A couple of quick questions,

1) If set to send out daily updates to subscribers – at what time is that sent and can that time be adjusted?

2) Is it possible to have a setting so that subscribers of certain topics recent email updates as soon as there is a new post?

3) Same question as 2) where the answer may be no – Is there another solution that would allow me to do this?

 

Thanks

Jon

54 Answers

New Answer

YS Yellow Swordfish
Yellow Swordfish
Member
  1. Now that;’s a jolly good question and one I do not know the answer to although I suspect it will be daily from the time the option was turned on. i also suspect that this can be changed on the Cron Inspector panel of the admin Toolbox but not be totally straightforward. We will need Steve (Mr Papa) to chime in here the author of both of those components – and he will be along later.
  2. That is how normal subscriptions work – immediate email sent upon a new subscribed-to post. Users who opt for the digest of course will not get those. So nothing to set for this – it is the normal operation.
  3. I assume you are the forum admin. You do not need to subscribe. If you go to the admin > your admin options panel in the forum administration, you can turn on the option to be emailed a notification of every new post that is made.

 

JR Jon Roberts
Jon Roberts
Member

Thanks for the quick reply.

 

2) Your answer to 2 – I don’t think that is how it is actually working. Which is what has triggered my Q’s 

 

For example, i have signed in as a dummy user which i created and ‘subscribed’ to the topics. I am yet to receive any email notification despite the last update being 5 hours ago.

 

I am the forum admin and have no problem tracking and being alerted to posts etc

The motivation for my question is that, one of the reasons members is sign, is to get access to, time sensitive, daily tips. So, if possible, i really need to try and find a way for them to get a notification as soon as we update the relevant thread.

Look forward to the responses and your help. Many thanks

JR Jon Roberts
Jon Roberts
Member

Although i do not that I got an email after subscribing to this post! :-)

So may be the issue is with the plugin set up itself?

RD Robert Dempsey
Robert Dempsey
Member

On the help screen in the subscription setting page it states the following (just for info):

Subscribe to Forums

Using this option, you can chose to allow users to subscribe to forums. When they subscribe to a forum, they will receive a notification on EVERY post to that forum. Warning, on busy forums this may put a strain on the server and/or email system. It is not suggested for busy forums.

JR Jon Roberts
Jon Roberts
Member

Yeah, i saw that setting but it is certain topics that I want them to be able to a) subscribe to and b) get instant updates from

 

Not the whole forum.

YS Yellow Swordfish
Yellow Swordfish
Member

The question is – are other emails being sent out successfully – like new member emails for example – or any others sent from WordPress?

MP Mr Papa
Mr Papa
Member

to carry Andy’s thought a bit further, WP sends out all the emails – not us…   We just tell wp to send ours…  so knowing if widespread or not is important…  the wp support forums are filled with issues with wp sending emails, particularly on shared hosting because of its use of wordpress@yourdomain.com…  many hosts wont send emails from that account unless it actually exists on your server…  a simple smtp plugin (such as HGK SMTP) usually solves those email issues…

JR Jon Roberts
Jon Roberts
Member

Other emails are being sent by WP – If i hit the reset password link my members will receive the email.

 

Basically, I just want emails to be sent out in exactly the same way that they are after subscribing to this topic :-)

JR Jon Roberts
Jon Roberts
Member

Ive set up HGK SMTP and it works on the test in the setup. However, ive have done some test posts on the forum and i’m not receiving and email updates to the topics I have subscribed to…

 

All help much appreciated

MP Mr Papa
Mr Papa
Member

have you actually enabled the option for sending emails on subscriptions?  forum – components – subscriptions…

and users can opt out of email too…

have you configured any email settings on forum – options – email? and enabled?  if so, please tell us the settings…

though again, we dont send emails… wp does…

JR Jon Roberts
Jon Roberts
Member

Hi, thanks for the reply.

I do appreciate that it is not the plugin that sends the email. However, I want to make sure I have explored all avenues for something I may have missed in the set up (plus any help with WP in general regarding emails is appreciated)

 

Subscription plugin settings: – http://systemlays.net/wp-content/uploads/2013/09/subscriptions-plugin.png

Email settings – http://systemlays.net/wp-content/uploads/2013/09/email-settings.png

 

Am i missing anything? Anything else I can check?

MP Mr Papa
Mr Papa
Member

would have been easier to upload the images here so we could see them…

I assume the email address admin@simplelays.co.uk really exists?

a bit puzzled…  we havent seen before where wp sends some emails but not others…

have you checked the error log and see if something is failing?

 

JR Jon Roberts
Jon Roberts
Member

Re: Images – I couldn’t see where I could post images (but i did just spot the attachments button so sorry about that)

 

Yes – admin@systemlays.co.uk exists and is the main email address

I haven’t checked the error logs, i’ll have to get my dev guy to take a look.

 

V frustrating and typical that it happens to me! 

MP Mr Papa
Mr Papa
Member

yeah, I know the feeling… gets really frustrating when we get one offs like this…  just a zillion different configurations out there…

no worries on the image, was for future reference… ;)