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Subscription to topic only a few subscribers are receiving emails
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John Durham
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Jul 3, 2012 - 3:03 pm

I reviewed the online forum and read the suggestion to install an smtp plugin to help with gmail. I have tested and confirmed appropriate installation of the plugin.

Now I have gone from, no one receiving a notification email,  that their is a new post in a forum,  to 2 people getting email notifications.  

I would appreciate any suggestions you have. 

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Mr Papa
Simi Valley, CA
SP Master
Free Members
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Jul 3, 2012 - 4:28 pm

hard to say... the emails are sent by wp, not sp...  spam folders checked?  have you looked at your server email logs to see if they were sent?

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John Durham
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Jul 3, 2012 - 8:30 pm

I don't have a solution, but I figured out the pattern.  People that are only subscribed to the topic are getting emails with a topic update.  People that are subscribed to a topic and subscribed to a "weekly" daily digest are not getting email updates with the rest of the group subscribed for topic updates, but are getting getting a "weekly" daily update email.

Is this a behavior you are aware of and is it possible to get both (the topic you are subscribed to and the "weekly"daily update)? Or do you have to choose one or the other?

Also, I placed "weekly" in quotes because I have selected daily digest as the default choice in the subscription menu, but the email I just recieved says weekly (see below):

 

This is your weekly subscription digest report.

 

The following topics received new posts since your last digest report:

 

Forum: Welcome! Subscribe to the Coordinator's Forum and Note the Change of Training Date

Topic: Welcome! Subscribe to the Coordinator's Forum and Note the Change of Training Date (1 new post)

URL: http://ctsurrogate.org/forum/m.....date/#p115

 

Forum: Test from admin smtp plugin #4

Topic: Test from admin smtp plugin #4 (1 new post)

URL: http://ctsurrogate.org/forum/m.....in-4/#p120

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Mr Papa
Simi Valley, CA
SP Master
Free Members
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Jul 3, 2012 - 8:47 pm

Its one or the other... if you signed up for the digest, you will not get individual subscription notices...

are you saying the subscription digest emails are not going out? If so, can you go to forum - toolbox - cron inspector and make sure the subscription cron is running? If not, might try deactivating the subscription plugin and then reactivating it...

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John Durham
Member
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Jul 3, 2012 - 9:02 pm

Thank you for the clarification regarding the one or the other.

The subscription emails are going through, but I have selected daily digest as the subscription option and the email I just received said weekly (This is your weekly subscription digest report.).  I have just fixed the smtp problem today with the installation of the new plugin so I don't know if this is a daily update that is simply labeled incorrectly as weekly, or even though I have selected daily I am getting a weekly update labeled as weekly, even though I have enabled for the daily digest. 

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Mr Papa
Simi Valley, CA
SP Master
Free Members
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Jul 4, 2012 - 10:09 am

okay, sorry for the delay in getting back to you...  minor catastrophe here last night - what we get for running our development code live embarassed

so this digest feature is new...  no reports yet, but lets walk through it...

on forum - components - subscriptions, you have Enable subscription digests checked and daily digest checked, right?  but the emails are being marked as weekly digest?

Are the emails coming daily or weekly?  Is this just a labeling issue on the PMs?

could you look into your db, table sfoptions and find the option name subscriptions... and post the option value here?

in the meantime, I will look into this...

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John Durham
Member
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Jul 4, 2012 - 12:19 pm

Yes, daily digest has been enable, but the email that was sent was labeled weekly.  I won't be able to answer the question regarding the frequency of the emails daily vs weekly till tonight ( I just installed the email plugin yesterday afternoon). So I can't answer yet if this is simply a labeling issue.

As far as providing the info from the db you requested, could you please provide even more detailed directions how to get there.  I've searched http://ctsurrogate.org/wp-admi.....ptions.php , control panel and in simple press and was unable to find it for you. 

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Jul 4, 2012 - 1:21 pm

You need to get on your server to get the db info - not wp...  normally you do this from your server control panel (ie cpanel) using phpmyadmin or other db admin tool...  so give that a try - contact your host if that still does not make sense to you...

would be interested in frequency of emails when you know...

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John Durham
Member
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Jul 4, 2012 - 2:03 pm

Found it:

a:5:{s:7:"autosub";b:0;s:9:"forumsubs";b:1;s:9:"digestsub";b:1;s:10:"digesttype";s:1:"1";s:9:"dbversion";i:3;}

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Jul 4, 2012 - 6:05 pm

the digest type of 1 says daily...   you have latest version of subscriptions, right?

perhaps look inside the plugin, file subscriptions/library/sp-subscriptions-digest.php...   in function sp_subscriptions_do_cron_digest()... around line 88...  find a line of code like this:

    $type = ($subs['digesttype'] == 1) ? __('daily', 'sp-subs') : __('weekly', 'sp-subs');

does your match that?   that is what determines the text for the email daily or weekly...

Sorry, just making sure this isnt something I have already updated in the development version...

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