Support Forum

Subscriptions plugin breaks my site forum

ER EricBobrow
EricBobrow
Member

Hi –

My site forum at http://architectsmarketing.com/member-home/forum/ was looking rather strange, as if the CSS was totally messed up. I verified that everything was up to date in WP and in SP, did some of the Toolbox > Housekeeping options, and tried changing SP Themes but it still didn’t go back to the normal look.

I then turned off all of the SP Plugins, and it looked fine. After some quick testing, I found that when I turned on Subscriptions that the page breaks. I suppose it could be a conflict with something else; I’m using about 8 other SP Plugins, however all of the other ones work nicely.

The frustrating thing is that the Subscriptions plugin is the one that I really care about, since it allows users to be notified of activity on their threads or for forums in general.

Have you heard of anyone else having a problem with this plugin? I don’t know when this issue started; it could have to do with the recent update to WP 4.1, although I’ve had no issues with anything else.

Your help and advice would be much appreciated. If it would be helpful to give you admin access to the site, let me know and tell me how to share this info with you securely.

Eric Bobrow

21 Answers

New Answer

MP Mr Papa
Mr Papa
Member

so when I view your site, I dont see any issue.. does that mean subscriptions is disabled?

any thing in the error log?

could it be this:  https://simple-press.com/documentation/codex/faq/troubleshooting/simplepress-plugin-activation-errors/

ER EricBobrow
EricBobrow
Member

I had turned off the Subscriptions plugin so the forum would be functional.

Since you’re online and taking a look, I have turned it back on so you can see what happens.

MP Mr Papa
Mr Papa
Member

are you using the combined css cache?  forum – options – global settings… if so, try clearing it on forum – toolbox – housekeeping…

if no help, what about disabling it on forum – options – global settings…

which sp theme is that?

and not sure its related, but that theme is doing some horrible things…  loading its own  versions of jquery and jquery ui instead of using the wp versions…

<script type=’text/javascript’ src=’http://architectsmarketing.com/wp-content/themes/optimizePressTheme/lib/js/jquery/jquery.noconflict.min.js?ver=2.3.3.2′></script>

<script type=’text/javascript’ src=’http://architectsmarketing.com/wp-content/themes/optimizePressTheme/lib/js/jquery/jquery-ui-1.10.3.custom.min.js?ver=2.3.3.2′></script>

is that an option to turn off???   we have multiple users using optimizepress, so we know it works with simple press…

ER EricBobrow
EricBobrow
Member

I am not using the combined css cache.

I had been using the Default Theme 1.2.12 but changed it to your css-only 1.2.12 as part of my troubleshooting. I’ve never really gone into theme customization, so either one is fine by me.

The site is based on OptimizePress 2, and is current 2.3.3.2.

I am not doing anything specific related to jquery loading – this is apparently a part of OP2. I don’t know if there is an option to turn this off.

I have no problems with any other plugins.

Would you like to take a look in the back end?

MP Mr Papa
Mr Papa
Member

can you check for optimizepress options?  loading external jquery libraries like that is just poor and against wp standards…  and like I said, we have fair number of folks using optimizepress and simple press…

sadly, no clue if related or not…

did you ever check the link I gave you on the plugin directory name?

MP Mr Papa
Mr Papa
Member

also, please check forum – toolbox – error log and see if anything reported there… errors, but not notices and warnings – at least for this issue…

ER EricBobrow
EricBobrow
Member

I’ve looked around in the optimizepress options and don’t see anything related to jquery, sorry.

The subscriptions plugin folder is simply called subscriptions (as it should be). No extra “-1” or anything like that. Should I uninstall it and reinstall it? (and if so, please give me instructions)

MP Mr Papa
Mr Papa
Member

No, think uninstalling wont help…  but if its not been used, cant hurt…  just go to forum – plugins – plugin list and for the subscriptions plugin you will see an uninstall link… click it… when done, just reactivate the plugin again and it will reinstall…

and the error log?

wp/sp admin access might help and worth a look… well past midnight here, so I am about to head off…   if you want to send credentials to ike, yellow swordfish and myself via pm, we can take a look… please be sure to link back to this topic so we know what its about…

MP Mr Papa
Mr Papa
Member

and assume same looking site if you try a different sp theme?

ER EricBobrow
EricBobrow
Member

I checked the error log, and there was one from earlier today:

December 31, 2014 1:31 am | spaErrNotice | 1 | php


file: /simple-press/admin/panel-themes/forms/spa-themes-list-form.php
line: 82
function: spa_themes_list_form
Notice | Undefined index: parent

MP Mr Papa
Mr Papa
Member

no, that’s a notice and not a player here…

so, please send the credentials and we can try to take a look… but afraid that’s me done for the night… but @yellow-swordfish and @ike should be along shortly (in UK)…

ER EricBobrow
EricBobrow
Member

I changed the theme back to the Default > Silver and it still looks messed up with the Subscriptions plugin active.

If you don’t think that uninstalling Subscriptions will help, then I won’t do that. It is quite possible that some of our members have used it, so I wouldn’t want to mess that up.

I am going to deactivate Subscriptions for now, since I’m going to bed; I’ll send a PM with login credentials in the morning.

Thanks for your help – I hope we can get this figured out soon.

MP Mr Papa
Mr Papa
Member

wow.  at a bit of a loss at the moment on this one…  fundamentally, with subscriptions active, the simple press theme is loaded and all is well…

<link rel=’stylesheet’ id=’sp-theme-css’  href=’http://architectsmarketing.com/wp-content/sp-resources/forum-themes/default/styles/default.php?color=silver&ver=4.1′ type=’text/css’ media=’all’ />

with subscriptions deactivated, the sp theme css is no longer loaded…  and not sure why…  our theme getting loaded is not dependent upon any plugin (or at least not that I am aware of)…

looking at the integration options, also see a set up I cannot recall seeing before…  both strict api and bypass head requirement set… odd combination… and dont recall optimizepress requiring that (only can recall one theme framework that required it)…  but both settings are required to get something to show…

as a test, can you try a quick switch to the default wp theme and activate subscription plugin and see if it loads right?  just trying to collect more data…