To save me typing lots and lots of directions could you start with this FAQ to see if it resolves things..

https://simple-press.com/documentation/codex/faq/troubleshooting/my-forum-display-is-unformatted-after-an-update/

Ok, here’s where I’m at…

• I updated the components (core, theme and plugins)
• Cleared my browser cache
• Reset Combined CSS Cache
• CSS Cached is unchecked
• Reset my browser cache again
• Replaced theme code

Still not displaying correctly…

and this is all the same wp theme?

I am seeing multiple javascript errors on pages that should be corrected… but not sure that would cause the css issue…

its possible when they cleaned your site they changed permissions on folders not allowing access… if you go to forum – integration – storage locations, do you get proper location found and write okay status?

looks like permission issue since one cannot load the theme directly at:  http://www.smallgroupchurches.com/wp-content/sp-resources/forum-themes/reboot1/styles/reboot.php?overlay=orange&theme=reboot1&device=desktop&ver=a34fc49018e4581c7718837797d0a835

so the theme wont load…  is it really called reboot1?  so a custom theme?  ours is just called reboot…

I do get proper location found and write okay status on each item.

It’s not a custom theme. Somehow, at one point I had multiple reboots uploaded. I went ahead and deleted reboot1 and re-installed. Should be simply “reboot” now. 

I went back through and reset combined cache and replaced the code again. Still not displaying right.

What else can I check?

I can see reboot.php in the inspectors style editor (contains 0 rules) and I can’t see sp-plugin-styles-all.css at all..

I too see errors, in particular to ‘Bootstrap’ which is unsupported by WP and is known to cause problems with plugins that use WP libraries / UI scripts. Again I’m not sure if this will have anything to do with the theme not displaying..

You said that you updated SP and the problem started, was SP the only thing you updated at the time or was it possible there were several updates all done together?

You should probably look at ruling out your WP theme at least, so if possible switch to a stock WP theme and see if the forum works. If you get no luck there, it’s really worth disabling all WP plugins bar SP to see if that resolves things – If it does, re-enable one by one until you find the culprit.

It can be grueling work, but definitely worth ruling out any conflicts as potential causes.

Steve or Andy, do you think tooltips could be a factor? Not sure I’ve noticed no theme CSS rectified by disabling tooltips..

No – not the tooltips

Actually – your theme CSS file (reboot,php in fact) is throwing a 404 file not found error. This is normally indicative of one of two things, Either the file is genuinely not present at the location specified – or – permissions will not allow it to be loaded. I rather suspect the latter,

I see that it states it is readable on the locations admin panel bit can I suggest you ask your host to check the GUID/UID of the themes location (by default,,,

/wp-content/sp-resources/forum-themes/reboot/etc….)

to make sure. They should know what the GUID and UID are. And they should ALL be the same as the parent wp-content folder and accessible by php scripts.

I forward the question to Bluehost.

Let me know if there’s anything else. I really need to get this working right sooner than later.

let us know what they say…

This was the message I received from them:

Thank you for contacting Technical Support.

I have checked your website it is due to plugin issue.Please contact the plugin developer.

Well that is most helpful isn’t it…

Let’s try a really quick and simple test if you would.

Go to the forum admin > themes section and click on the theme editor. Does anything at all appear in the edit window or in the list down the right hand side of the screen?

Agreed, they gave zero explanation. Here’s a screenshot of what you asked about…

Well that is useful in that it proves the main file is there.

Can I suggest that as a stop gap you might want to consider downloading and install our ‘CSS-only’ theme and at least you will have a working forum even if it does not look quote so good. (https://simple-press.com/downloads/css-only-theme/)

The only other possibility I can think of is that when they cleaned up your site they prevented our ‘php’ file from emulating a ‘css’ file.  This would be a pretty rare thing to do but I guess it is possible. You may want to ask them if this might be the case. Actually trying to throw morel light on their comment in reply to the first question would, perhaps, be useful. Certainly more customer friendly!

You can check something else perhaps. If you could go to the forum admin – toolbox – error log and clear any errors that are shown (button at the bottom of any list).  Then run the forum page and go back to the error log to see if anything  is reported. If anything is amiss it may be that it will be in the server error log but we can check this one first.

I first ran the error test and produced this:

file: /simple-press/sp-api/sp-api-auths.php
line: 29
function: sp_get_auth
Notice | Undefined index: view_own_admin_posts

Also got this:

file: /simple-press/sp-api/sp-api-auths.php
line: 35
function: sp_get_auth
Notice | Undefined index: view_own_admin_posts

FYI I just updated to WP 4.4