Support Forum
Hello,
We recently updated the simple press plugin and now our members have said they are unable to post topics or replies to our forum. We are able to view previous topics and navigate around the forum with no issues. I checked our error log and saw no errors but many notices dating back to the update on March 7th. Any advice on how to approach remedying this issue is welcomed?
Can you explain more about what's preventing the users from posting messages? Is it that they can't see the new topic or reply buttons? Or is there an error message they encounter when they try to post a new message? Maybe you can ask one of them to make a quick video so we can all see what's happening?
Also, if you have any caches, cdns or similar items on your WordPress server or at your host you should clear all of those.
Thanks!
Hello,
My apologies for the delayed reply but I do have an update on the initial issue. I worked backwards and deactivated a new plugin (Custom Number Showcase) we recently installed on the site. Once this was done the ability to start a new topic and add replies was restored. I then reactivated to see if that would cause the issue again and sure enough it did. The links remain present but when attempting to click on them (while the plugin is activated) there is no response.
I then inspected the source of the links with the plugin activated and see found an error message was present that isn't there when it is deactivated. I have copied the html codes below that I found as a sample and I also have attached screenshots as well for another reference.
new Error('`selector` option must be specified when initializing ' + this.type + ' on the window.document object!')
With that, we have deactivated this plugin until we can find a solution. Thanks for any advice you can offer.
It looks like that plugin is using the bootstrap tooltip library which can conflict with SP. There's no way around it other than to comment it out in their code. Usually the tooltip library is a non-essential library (used for tooltips/help prompts) so if you can figure out where in the plugin its loaded you should be able to comment it out.
Thanks.
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