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Problems with uploads and subscriptions
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Verena Pustlauk
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Jan 28, 2020 - 1:32 pm

Hi, do you have any idea with these informations?

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Verena Pustlauk
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Free Members
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Feb 11, 2020 - 2:55 pm

okay, I found the source of problems with the subscription mail.

Our Intranet is additionally saved by double login. First login is a passwort-saved area of the domain (root directory) and second login is wordpress. It seems, that the subscription mail is not sent, because the communication is blocked at this point. For a test, I deleted the protected area and after a few minutes, I received a digest. So I'll work to protect our intranet better in another way and than I'll remove password protection.

I also tested, if there is a good influence to the upload of attachments, but the problem still exists, so theres another problem.

Do you have any idea?

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SP Community Support
SP Moderator
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Feb 11, 2020 - 3:48 pm

Hello:

If you're having an issue with uploads there's likely an error being logged someplace.  Here are three places to look:

1. The Javascript console in your browser

2. The WordPress error log (you have to turn on the WordPress debug.log flags)

3. Your Webserver error log (ask your web host for this)

4. The PHP error log (ask your web host for this)

So, try to upload a file and then check all of these logs.  One of them likely contains an error that might help identify the issue.

Thanks.

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Verena Pustlauk
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Feb 11, 2020 - 4:30 pm

Hi, thanks for your answer!

I posted the console error log before here in this thread.

Now I attach it again, also the part of the error.log from the domain.(is it webserver or php-error-log?, I didn't found the other, but perhaps the given information helps?

I added define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );

in wp_config, but I didn't found the error log in /wpcontent, so perhaps there's no problem???

Here in the forum I don't have problems to upload the attachment

Greetings, Verena

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SP Community Support
SP Moderator
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Feb 11, 2020 - 4:34 pm

Hi:

Unfortunately neither log seems to indicate an issue with uploads.  You might need to get someone to do some hands-on troubleshooting on your site to figure out what the issue is...

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