Support Forum
Support Forum
Offline
Several times now all of our premium simple-press plugins that had been activated will suddenly deactivate themselves. It's hard to pinpoint when or why this is happening, but it's very very frustrating. I only find out when someone complains that they can no longer upload a file, etc. I can reactivate the plugins but I also have to reconfigure their settings each time.
Has anyone else ever had this happen? Are there any common plugin or theme conflicts I should be aware of? We have several WooCommerce plugins (among others) installed, and use the Divi theme. I can do the normal troubleshooting (using a default theme, turning all the plugins off and back on one by one), but because this seems to be happening randomly I"m not sure how to actually find the conflict. I can't figure out what's triggering the deactivation of the plugins. Any suggestions or ideas would be greatly appreciated.
Offline
You know, I'm wondering if they get disabled during WordPress updates. A lot of times updates get run but no on bothers to check if the site is fully functioning afterwards. Can you double check that the plugins are still active after the next time you run updates for your WordPress themes and plugins?
Note that this is literally a stab in the dark since, as you already know, there's no way to troubleshoot otherwise.
Thanks.
Offline
That's a great suggestion. I don't *think* that's the case, as I haven't updated in the last week, but it's certainly possible. I'll specifically keep an eye out for that.
Offline
Mine also keep deactivating, when people are using the forum. I keep coming back to the homepage and the recent post widget is gone. I have gone to post a few times and the TinyMCE plugin is deactivated. The subscriptions plugin has also repeatedly deactivated. This seems to be a very serious issue, is there a solution?
Offline
No solution so far. Sometimes it's just a few of the plugins that are deactivated, sometimes it's all of them (with the exception of the "All Premium Plugins and Themes Installer" plugin - that one always remains active). For us, it's the File Uploader with Plupload and the TinyMCE plugins. I never know there's a problem until someone complains that they can't attach a file.
We also have WooCommerce subscriptions installed on our site, though the problem was occurring prior to that as well. I just can't seem to find the trigger.
Offline
We haven't been able to duplicate this issue internally. My suspicion is it has something to do with when WordPress runs its updates or checks its updates. Since the only plugin we have that does updates to other plugin is the ALL PREMIUM PLUGINS THEMES INSTALLER, my guess is there's some weird interaction between WP and it. So can you try turning that plugin off and see if the issue stops occurring?
Offline
Since posting, the Editor TinyMCE Rich Text deactivated. I have done as you said and deactivated the ALL PREMIUM PLUGINS THEMES INSTALLER, but does this mean that I won't get any plugin updates?
I am using the Modern 2020 theme, which is asking to be updated but every time I try the notification to update remains, so there is something going on there, is that connected?
I am using MemberPress on the site. My environment is as follows:
| Simple:Press |
Version: 6.5.1 Build: 15868 Release: Release |
|
| WordPress |
Version: 5.4.1 Language: en-GB Character Set: UTF-8 Theme: Executive Pro Theme |
|
| PHP |
Version: 7.3.17 Memory: 256M Max Upload: 8M Timeout: 300 |
|
| MySQL |
Version: 5.5.65 Prefix: wapf_wp_ |
|
| Server | Version: Apache | |
| WP Plugins |
Advanced Custom Fields (5.8.9) Akismet Anti-Spam (4.1.5) Categories in Hierarchical Order (1.3.1) Contact Form 7 (5.1.7) Cornerstone (1.2.4) Custom Post Type UI (1.7.4) Duplicate Page (4.2) Duplicate Post (3.2.4) Enhanced Category Pages (2.3.0) Events Manager (5.9.7.3) FacetWP (3.5.4) FacetWP - Flyout menu (0.4) Genesis eNews Extended (2.1.1) Genesis Favicon uploader (.1.1b) Genesis Responsive Slider (1.0.1) Genesis Simple Edits (2.3.1) Geo Mashup (1.12.3) Honeypot for Contact Form 7 (1.14.1) If Menu - Visibility control for menu items (0.16.1) Jetpack by WordPress.com (8.5) Loggedin - Limit Active Logins (1.2.0) Login or Logout Menu Item (1.2.0) Math Captcha (1.2.10) MC4WP: Mailchimp for WordPress (4.7.7) MemberPress Basic (1.8.9b3) MemberPress MailChimp 3.0 (1.2.2) MemberPress Math CAPTCHA (1.1.7) MemberPress User Roles (1.0.5) Really Simple SSL (3.3.2) Sassy Social Share (3.3.9) Simple:Press (6.5.1) Simple History (2.33.2) StarBox (3.3.3) UberMenu 3 - The Ultimate WordPress Mega Menu (3.5) UpdraftPlus - Backup/Restore (1.16.23) User Role Editor (4.54) What The File (1.5.4) Widget Clone (1.1.1) Widget Logic (5.10.4) Wordfence Security (7.4.7) WP Google Maps (8.0.23) WP Google Maps - Pro Add-on (6.43) WP Mail SMTP (2.0.1) WP phpMyAdmin (3.02) WP Super Cache (1.7.1) Yoast SEO (14.0.4) |
|
| SP Plugins |
Editor TinyMCE Rich Text (4.1.0) Subscriptions (2.2.0) Template Tags and Widgets (2.2.0) |
All RSS1 Guest(s)