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Subsription & Moderators : No new post email notification except for admin
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Thibaud
43 Posts
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1
Nov 13, 2018 - 4:22 am
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Hello,

i have a problem with email in my simple press forum.

WordPress is correctly sending email i have new forum post notification sent to the admin.

But i can’t make it work for automatic notification email to be sent to moderators.

I also installed Subscription plugin, and tried with differnet members subscribed to topic and they don’t receive email notification neither.

The admin always receive new post notification. 

I also installed html email, but it doesn’t change the issue.

Wordpress is sending via PHP, but i’m currently setting an smtp provider. But don’t think it’s related

Can you help ?

Thanks,

Thibaud

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Simple Press
385 Posts
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2
Nov 14, 2018 - 1:17 pm
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Hi:

Since you’re using an SMTP provider, chances are the SMTP plugin  you have contains a logging function of some kind.  Do you see the emails that should be sent showing up in the log?

Thanks.

Building out your membership site can be a lot of work. Easy Membership Sites has pre-configured all the Simple:Press plugins and tools you need to build a complete membership site in a fraction of the usual time. Check them out: Easy Membership Sites

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Thibaud
43 Posts
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3
Nov 14, 2018 - 3:22 pm
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Hi,
Unfortunately it’s exactly the same thing without the plugin.
 
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Thibaud
43 Posts
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4
Nov 14, 2018 - 3:32 pm
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I have the same problem on two different website where simple press is installed. And digest email is getting sent as well as admin email, change password, but no new post notification for user nor moderators…

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Simple Press
385 Posts
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5
Nov 15, 2018 - 6:35 pm
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Hi:

I’m asking about what’s in the EMAIL logs.  Do the emails show up in the EMAIL logs?  We need to know that because we need to know if you’re looking at a deliverability issue or if you’re facing an issue where the emails are not being generated at all. 

Thanks.

Building out your membership site can be a lot of work. Easy Membership Sites has pre-configured all the Simple:Press plugins and tools you need to build a complete membership site in a fraction of the usual time. Check them out: Easy Membership Sites

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jim
Here and Now

629 Posts
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6
Dec 26, 2018 - 4:55 pm
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Simple Press said
I’m asking about what’s in the EMAIL logs…

Would there be any such logs for emails sent by WordPress when NOT using an SMTP plugin?

I have confirmed that our users are not receiving email notifications for topic subscriptions. Odd, since PM email notifications are being sent and received.

I have checked and re-saved values for Private Messaging & Subscriptions via the SP admin. What other steps might be taken for troubleshooting this?

Thanks!

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Simple Press
385 Posts
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7
Dec 27, 2018 - 2:24 pm
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Hi:

Unfortunately WP does not generate email logs.  So you do need an email plugin that has the ability to create email logs of some kind. 

Thanks.

Building out your membership site can be a lot of work. Easy Membership Sites has pre-configured all the Simple:Press plugins and tools you need to build a complete membership site in a fraction of the usual time. Check them out: Easy Membership Sites

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