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coding-topic
Problem posting on forum
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debby quigley
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Jun 8, 2015 - 9:16 am

hi

I have a students that is having troubles posting on forum .. when she clicks on new topic or respond, nothing happens .. she has a Mac/PC ..

any ideas?

thanks for your help

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Yellow Swordfish
Glinton, England
SP Master
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Jun 8, 2015 - 10:20 am

Sorry, Do you mean a Mac AND a PC or just a Mac.
Can you ask them what browser and what browser version they are using? And ask them if they can try an alternative just to see if it's a browser issue?
If they are using an old version of Safari then that could well be an issue.

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SWORDFISH
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debby quigley
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Jun 8, 2015 - 4:17 pm

hi

i believe it is a mac and just received this from her ...

"just tried two other browsers with the same inability to "Add Topic" in the Forum.  I've had Firefox for awhile, but I just downloaded Google Chrome last week, so presumably it is up-to-date."

 

thanks for your help ..

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debby quigley
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Jun 8, 2015 - 4:36 pm

hi

i just had a different student email with the same problem ... i have emailed back asking system and browser info ..

i just recently update simple press .. could there be an issue with update?

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Yellow Swordfish
Glinton, England
SP Master
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Jun 8, 2015 - 5:21 pm

We have had no other users saying this. Is everything else up to date? WordPress on 4.2.2? All SP plugins?

I am a Mac/OSX user myself so if you would like to set me up with an account I could take a look for you and try the action to see if anything is obvious. If so then Please PM credentials to both myself and to 'Mr Papa'. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you.

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SWORDFISH
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debby quigley
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Jun 9, 2015 - 11:02 am

here is another email from the first student with the issue ....

"More strangeness...gave my computer-geek brother in Houston my login info.  He had the same problem I am having.  We both have up-to-date Safari.  Is "Add Topic" the correct way for me to post?  Just making sure I'm actually using the right button.

i have checked their membership status and all seems to be in order ..

there is something somewhere in the forum or setting that is an issue :<(

thanks so much for looking into this

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Yellow Swordfish
Glinton, England
SP Master
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Jun 9, 2015 - 12:46 pm

I have removed the login details from your post - never really a good idea (why we suggested a PM) and I have made a note of them - but I need a link to your forum...!

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SWORDFISH
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debby quigley
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Jun 9, 2015 - 4:29 pm

hi

thanks much ..

here is link

http://classes.dogwooddogtrain.....om/forums/

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Yellow Swordfish
Glinton, England
SP Master
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Jun 9, 2015 - 4:46 pm

This is sort of an interesting one although probably not, sadly, for you.

The problem is caused by your WP theme but actually starts with a WordPress script error caused by your WP theme, But there is no way that this should be limited to Mac OSX users. It should effect all users.

The problem is described in this FAQ linked to below. Your WP theme (or another plugin) - is loading a non-standard version of the jQuery library.

https://simple-press.com/docum.....-conflict/

Personally I would ask the theme authors, if they are at fault, to correct this.

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SWORDFISH
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debby quigley
Member
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Jun 9, 2015 - 6:42 pm

well pits :<(

it is never an easy answer ...

i do not know enough about coding etc to understand or know how to fix this ..

it was working fine before i updated simple presses latest update ..

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