Support Forum

Advanced Search
Forum Scope


Forum Options

Minimum search word length is 3 characters - maximum search word length is 84 characters
Add Topic Button and Profile Tabs Are Not Working in Simple-Press Upgrade
Marko Rubel
sp_UserOfflineSmall Offline
Feb 17, 2017 - 3:08 pm

Hi, we're running into these issues since we upgraded. The "Add Topic" button in our forum is not working. When users click on the button to add new Topics, it doesn't display the form. However, it seems to be working fine in our old WordPress site that is still running Simple-Press 5.5.3 but not in the upgraded one. We're running the latest version of Simple-Press - 5.7.3. 

Also, user profile tabs are broken. When users click any of the tabs such as Options, User Groups, Permission, etc. on the Profile page, it opens a new browser window and displays an error. Please check the screenshot.
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Feb 17, 2017 - 5:28 pm

99.9% of the time that something like the Add Topic button fails it comes down to a scripting conflict that is killing off the jQuery library session which just stops functioning when it hits an error.

The way to check for this is to open the browsers web console - have it set for errors - load the page and then click the button. This will show any errors encountered in the console. If you are unsure how to use the console it is very easy and this quick guide should help.

It is probably worth doing the same test with the profile as well althpogh this may well be related of course.

Marko Rubel
sp_UserOfflineSmall Offline
Feb 17, 2017 - 7:47 pm

Hi @yellow-swordfish, thanks for replying. I tested in the Browsers Web Console and when I click the Add Topic button, it is showing me an error in conflict with Simple-Press jQuery file error. Please see attached.

Marko Rubel
sp_UserOfflineSmall Offline
Feb 17, 2017 - 7:50 pm

2017-02-17_16-34-24.pngImage Enlarger

Marko Rubel
sp_UserOfflineSmall Offline
Feb 17, 2017 - 7:53 pm

I'm getting this error in the Browser Console: 

Uncaught ReferenceError: sp_platform_vars is not defined
at HTMLDocument.eval (eval at (sp-plugin-scripts-desktop-header.js?ver=3:4), :1:2659)
at i (jquery.js?ver=1.12.4:2)
at Object.add [as done] (jquery.js?ver=1.12.4:2)
at a.fn.init.n.fn.ready (jquery.js?ver=1.12.4:2)
at spjOpenEditor (eval at (sp-plugin-scripts-desktop-header.js?ver=3:4), :1:2639)
at HTMLAnchorElement.eval (eval at (sp-plugin-scripts-desktop-header.js?ver=3:33), :1:4062)
at HTMLAnchorElement.dispatch (jquery.js?ver=1.12.4:3)
at HTMLAnchorElement.r.handle (jquery.js?ver=1.12.4:3)

Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Feb 18, 2017 - 12:51 am

are all your sp plugins up to date??  assume you are running wp 4.7.x+?

try going to forum - toolbox - housekeeping and clearing the combined js cache...

Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 649
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 618
Members: 17348
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10120
Posts: 79607