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Admin menu missing
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Jesse Judd
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Oct 29, 2015 - 6:52 pm

I had to change hosting platforms with GoDaddy yesterday and now the admin menu is essentially missing from my forum. I have uninstalled/reinstalled SP with intentions of just starting over (this is a rather new forum), but once reinstalled it had somehow saved all my settings and still has the missing menu. Only item showing is "Your Admin Options" with 3 or 4 boxes that can be checked.

Thoughts on how to fix this?

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Yellow Swordfish
Glinton, England
SP Master
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Oct 29, 2015 - 7:12 pm

Did you genuinely use the uninstall option or did you just delete the code file of the plugin?

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SWORDFISH
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Jesse Judd
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Oct 29, 2015 - 7:20 pm

I'm pretty new to this but I clicked on 'deactivate' then 'delete'. I don't believe I saw an option for 'uninstall'.

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Ike
Sawtry, UK
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Oct 29, 2015 - 7:31 pm

Hey Jesse,

This is the case when you're not logged in as a Simple:Press admin. You can be a WordPress admin but not a Simple:Press admin as they are completely separate entities.

You said you've re-installed - How exactly did you do that? If you just deleted the plugin then things will remain in the database including things like admin capabilities linked to users, so if you've used a different account this time then you won't be a Simple:Press admin.

There is an uninstall option with confirmation which removes everything that should be used for a complete removal.

You can check your capabilities in the database - Find out what your user ID is, look at xxx_usermeta table and check the meta value of the capabilities row.

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Jesse Judd
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Oct 29, 2015 - 8:44 pm

I just deleted on the plugin page (deactivate, then delete).

I'm sorry but I'm not even sure where to find the database or what meta values are. A friend recommended SP because it was simple to use! 🙂

Any more details would be much appreciated!

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Mr Papa
Simi Valley, CA
SP Master
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Oct 29, 2015 - 9:24 pm

it is easy to use...  it starts with permissions... are you the wp admin who installed simple press?  if not, please log in as the wp admin who installed and on forum - admins - manage admins, you can add more sp admins...  by definition, wp admins are not sp admins... and if there are no sp admins, all wp admins are given access...  so you should have another user that is an sp admin...

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Jesse Judd
Member
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sp_UserOfflineSmall Offline
Oct 30, 2015 - 8:33 am

I understand about the WP/SP admin issue, Mr Papa. the problem is there isn't an admin menu on the forum page for me to edit the SP admins. I used the "uninstall" button last night which has deleted all the files, and reinstalled the .zip file this morning. Now, the menu is still missing and on the plugin page under SP it says in red: Simple:Press is READY TO BE REMOVED. When you deactivate it ALL DATA WILL BE DELETED

If I add you as an admin would you take a look and see what I'm missing please?

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Oct 30, 2015 - 8:50 am

But you have still NOT uninstalled it,

I assume you clicked Uninstall from the WP plugin listing? Then you would have had a popup asking for confirmation and stating that 'all forum data will be removed WHEN you deactivate the plugin'.

Then when the plugin listing page reloads you get what you see. It says clearly - ALL DATA WILL BE REMOVED. That is what uninstalling means. Remove all forum data.

Deactivate SP then reactivate and reinstall.

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SWORDFISH
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Jesse Judd
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Oct 30, 2015 - 9:20 am

Yes sir! That's what I did.

Uninstall - Deactivate - Reinstalled.

After reinstaling it still has the warning: Simple:Press is READY TO BE REMOVED. When you deactivate it ALL DATA WILL BE DELETED

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Oct 30, 2015 - 10:52 am

Well that's a unique circumstance!

So after...

Uninstall - reload plugin page - Deactivate - reload plugin page

What did the forum menu offer you?

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