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Administrator in Forum Stats is blank
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ECSite
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sp_UserOfflineSmall Offline
May 27, 2014 - 9:44 am

Hi there,

My 'Administrators:' section in the forum stats in the footer of the forum is blank and I don't know why. Is it because I'm not set to an Admin? I thought I was, but my name 'Super Admin' doesn't appear there; only in the 'Newest Members' section. I'm the only user at the moment and I'm the one who installed the plugin, so I'm not sure what's gone wrong. Any help you can provide will be greatly appreciated. Thanks smile

 

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
May 27, 2014 - 9:55 am

First off check your SP status by going to the forum admin > Admins > Manage Admins and ensure you're set up as an SP Admin. You should be.

Assuming that checks out then you probably just need to wait until the stats are updated which, by default, is about once every hour.

If the time passes and still nothing appears then it could just be that your WordPress 'cron' system has stalled and we can deal with that later if needed.

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YELLOW
SWORDFISH
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sp_UserOfflineSmall Offline
May 27, 2014 - 10:05 am

I think I am, but because I'm new to this, I'm not 100% sure. There is a lock next to 'Manage Admins' as per screen. Is this right if you're an admin?

 

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
May 27, 2014 - 10:11 am

Yes - as it says n the title of the box - 'Admon: Super Admin'. So things are as they should be. So - has nothing appeared after an hour or so?

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YELLOW
SWORDFISH
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May 27, 2014 - 10:15 am

No change yet and this is the second install I've done on a different server and I had the same thing on my other site as well and it's still like that unfortunately

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
May 27, 2014 - 10:43 am

Well while it is possible it is a conflict with something else let's try the WP cron route first as many people do have issues with WP cron.

Go to the forum admin > Toolbox > Cron Inspector.

In the 'Run Cron' box at the bottom of the form, in the 'Hook to Run' enter sph_stats_cron excactly as shown and then click on the Update Cron button.

See if that shifts things at all> If  not then we will need to look at the error log starting with the forum admin > Toolbox > Error log. Any actual errors showing up?

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SWORDFISH
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sp_UserOfflineSmall Offline
May 27, 2014 - 10:47 am

Oh you're a GENIUS! Thank you so much Yellow Swordfish!! Problem solved!! smilesmilesmile

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
May 27, 2014 - 11:08 am

Well - possibly not actually solved. You have just run manually what should be run automatically so it may not continue to update. As I say - problems with WP cron are fairly common. Sometimes it just seems to stop working for no apparent reason.

Keep an eye on it. If things do not update in the stats (number of posts, top posters, new members etc) then come on back and we can try and fix it up. As I say - default is every hour (uou can change that in the forum options).

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YELLOW
SWORDFISH
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sp_UserOfflineSmall Offline
May 27, 2014 - 11:13 am

Ok, thanks, will do. I'll add a new user tonight and set them to Admin and see if it updates. If not, I'll be back to bug you again tonight smile

Thanks again for your help, it is much appreciated.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
May 27, 2014 - 11:58 am

OK

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SWORDFISH
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