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Attachments doesn't show up for all users
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Rudy Jaspers
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Jun 30, 2012 - 1:59 am

I have the same problem that the attachments are not shown for most users. I think the problem started after the last update.

Any news?

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Mr Papa
Simi Valley, CA
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Jun 30, 2012 - 2:03 am

same problem??  have you given users permission to download attachments?  check forum - permissions - manage permissions...

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Rudy Jaspers
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Jul 2, 2012 - 12:05 am

You're right Mr Papa, the permission was missing. For me only the question why my customer started complaining after the last upgrade.

Thanks.  

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Mr Papa
Simi Valley, CA
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Jul 2, 2012 - 12:17 am

More than likely because we fixed a bug in the permissions checking... It was doing it wrong before and letting some through and stopping others... So now that it was fixed, it showed up...

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Phil Robins
Member
Free Members
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Oct 26, 2012 - 4:16 am

I'm having this problem where only moderators can download/upload attachments.  The posts show an attachment until you click on the post to read it - then there are no attachments shown.  All other registered users are using Standard Access - and "Can download other file type attachments" is ticked for this permission set.

 

Any ideas?

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Yellow Swordfish
Glinton, England
SP Master
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Oct 26, 2012 - 4:38 am

Is this SP 5.1.4?

If so - can you also try to go to the forum admin > toolbox > housekeeping and click on the reset auths tool?

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Phil Robins
Member
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Oct 26, 2012 - 5:45 am

No effect after reset Auths.

 

SP Version 5.1.4

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Yellow Swordfish
Glinton, England
SP Master
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Oct 26, 2012 - 10:57 am

OK - I realise this might not sound relevant but perhaps you could check it for me anyway.
In the forum admin > components > file uploads > Settings box is the option 'Show uploads inserted into post content (applies to images and media) in the attachments section below post content' turned on?

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Phil Robins
Member
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Oct 29, 2012 - 7:07 am

Yes indeed - that option is selected as well.

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Yellow Swordfish
Glinton, England
SP Master
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Oct 29, 2012 - 7:31 am

Yes - I think I was chasing a bit of a red herring on that one.

In theory this should come down to permissions and only to permissions. I think you are going to need to engage the help of a user who does not see the attachment box if that is possible.

What you need them to do - and it has to be a user who does NOT see the box - is to go to their profile - select the 'permissions' tab and then select a forum where you KNOW there is an attachment they are unable to see.

In particular I think we are interested in the permission 'Can download other file type attachments' in the 'viewing' section. I.e., is it turned on or off.

Is that going to be possible?

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