Hello,

I am moving this over from the presale forum.

When I am logged into the forum, and I click on the word "profile", the profile page comes up.  Then over on the left are the 4 edits (profile, identities, avatar, signature).

When I click on any one of those 4 items, it opens a new page that is completely white, with basic black text, all hugging the left wall of the screen.

What am I doing wrong?

any errors in the server php error log?  any errors (only) reported on forum - toolbox - error log?

do you have link to site so we can look for obvious things?

no caching on forum page, right?  any security plugins or server side security addons (such as mod security)... they could be doing false positive on query args for the ajax requests...

when you load the forum profile page with the browser console open (before clicking a menu item) are any errors reported there?

The website/forum that we are working on is called http://drugdiversion101.com/dr.....ion-forum/

It is hosted at Godaddy in their WordPress hosting, I think they have server side caching, I don't have any pluggins that are doing caching.

From the error log....

So no php errors then - but it looks more like a JavaScript problem anyway so the last question @mr-papa asked is the more important. There IS an error in the console that I get (not logged in of course) pertaining to the Bootstrap JavaScript library (unsupported by WordPress by the way) which may have a bearing on it.

Failing that something is hijacking the AJAX queries...

One related thing to try is to go to the Simple:Press theme editor and edit the theme spFunctions.php file. Do this on the child theme if that is what you are using. At the top follow the instructions to turn the tooltips off and save. See if that helps.

If that makes no difference then we do need the errors reported in the browser console when you actually try the operation.

From the browser console:

When I open the forum:

bootstrap.tooltip.js?ver=3.3.5&nocache=1:1 Uncaught Error: `selector` option must be specified when initializing tooltip on the window.document object!
at c.init (bootstrap.tooltip.js?ver=3.3.5&nocache=1:1)
at new c (bootstrap.tooltip.js?ver=3.3.5&nocache=1:1)
at HTMLDocument.<anonymous> (bootstrap.tooltip.js?ver=3.3.5&nocache=1:1)
at Function.each (jquery.js?ver=1.12.4&nocache=1:2)
at a.fn.init.each (jquery.js?ver=1.12.4&nocache=1:2)
at a.fn.init.b [as tooltip] (bootstrap.tooltip.js?ver=3.3.5&nocache=1:1)
at HTMLDocument.eval (eval at <anonymous> (sp-forum-footer.js?ver=4.8.1&nocache=1:1), <anonymous>:1:124)
at i (jquery.js?ver=1.12.4&nocache=1:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4&nocache=1:2)
at Function.ready (jquery.js?ver=1.12.4&nocache=1:2)

When I click on "edit profile" - Which is where the white screen comes in.

admin-ajax.php?action=profile&tab=profile&menu=edit-profile&user=1&rand=934852003&_wpnonce=a558ba6e2e:2 Uncaught ReferenceError: jQuery is not defined
at admin-ajax.php?action=profile&tab=profile&menu=edit-profile&user=1&rand=934852003&_wpnonce=a558ba6e2e:2
(anonymous) @ admin-ajax.php?action=profile&tab=profile&menu=edit-profile&user=1&rand=934852003&_wpnonce=a558ba6e2e:2
admin-ajax.php?action=profile&tab=profile&menu=edit-profile&user=1&rand=934852003&_wpnonce=a558ba6e2e:20 Uncaught ReferenceError: jQuery is not defined
at admin-ajax.php?action=profile&tab=profile&menu=edit-profile&user=1&rand=934852003&_wpnonce=a558ba6e2e:20

Guess I did things backwards, as I gave the console errors first....

However, I did the:

"One related thing to try is to go to the Simple:Press theme editor and edit the theme spFunctions.php file. Do this on the child theme if that is what you are using. At the top follow the instructions to turn the tooltips off and save. See if that helps."

After doing this, the profile and edit profile now seem to work just fine (or I should say that they look just fine).  And in console mode, I don't see any errors pop up...

Thanks

Jeremy

so looks like bootstrp tooltips conflict...  btw, bootstrap is not officially supported in WordPress since it is known to conflict with the jquery ui library WordPress uses...  good deal if working now...