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Error 105 and 106 preventing users from attaching images
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a_creative_life
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Jul 16, 2012 - 12:55 am

Some of my members are having problems attaching images to their posts (and since most of them are visual artists, and we use the forum to share our work, this is a big problem).

I thought it might be a file size issue, but I just got the following note from a user:

I tried reducing the size of my images to only about 60K each, and I still get the following error message:
smallGabrielJPG.JPG: Error 105 - Invalid file type
smallMichael.JPG: Error 105 - Invalid file type
 
They are JPGs. I'm not sure what more to do??

Any suggestions? I'm really stumped. Could it be the use of capital letters in the file name??

Thanks,
Melissa

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Yellow Swordfish
Glinton, England
SP Master
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Jul 16, 2012 - 3:53 am

Sounds like you need to go to the File Uploads admin panel (in Components) and check all those settings. It IS case sensitive so 'jpg' is not the same as 'JPG' - for example.

So make sure that you have all the file types you want to allow in the various lists. Check the size limitations imposed etc., and then see if that resolves the issues.

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YELLOW
SWORDFISH
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a_creative_life
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Jul 16, 2012 - 6:26 pm

Thank you, Yellow Swordfish! I changed the size limitations and added JPG and some other all-caps file types and let my users know.

I'm hopeful maybe this will solve the problem, and I'm very appreciative that now I know where to look to change the settings!

Thanks!

Melissa

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Mr Papa
Simi Valley, CA
SP Master
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sp_UserOfflineSmall Offline
Jul 16, 2012 - 9:27 pm

no worries, glad we could help.  please let us know if that gets it going for you...

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a_creative_life
Member
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sp_UserOfflineSmall Offline
Jul 17, 2012 - 2:46 pm

Good news and bad news:

Good news: one of my users was finally able to get her images uploaded.

Bad news: another user wrote that she tried another test with a photo of size of 63KB, which should be fine since I changed the maximum file size to approx 120KB, but she still got this error message:

IMG_0037.JPG:  Error 106 - Upload file size exceeds maximum allowed size.

Any suggestions?

Thanks,
Melissa

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jul 17, 2012 - 3:16 pm

What exact value have you put in the max size field on the admin panel?

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SWORDFISH
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a_creative_life
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Jul 17, 2012 - 3:59 pm

122880 bytes

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Mr Papa
Simi Valley, CA
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Jul 17, 2012 - 10:20 pm

just to be sure, that value is on forum - components - file uploads... in the Image Files section... in the option

Maximum size (in bytes) of image files (0 = no limit)

The size check is working just fine - tested it again tonight... so a bit puzzled...  might be worth verifying she has the image size right...

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a_creative_life
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sp_UserOfflineSmall Offline
Jul 17, 2012 - 11:33 pm

just to be sure, that value is on forum – components – file uploads… in the Image Files section… in the option

 

Yep, that's the place. I have now removed ALL size limitations -- we'll see if that works. Meanwhile, I asked my user what the pixel dimensions are; perhaps it was bigger than what I had specified, though I won't know until she writes back.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jul 18, 2012 - 4:32 am

Bearing in mind we rarely find out how knowledgeable our users are on any given subject then please excuse me if you are already expert in this wink

Pixel size (dimensions)  do not equate to file size (bytes). So if your users 63kb was based on width x height then this will be inaccurate.

The SP limitation is on file size which can cater for a wide range of maximum dimensions depending on the type of the image file, the amount of compression is has been subjected to, the complexity of the image etc.

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YELLOW
SWORDFISH
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