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Forum just shows up blank
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Jon Folkving
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Jul 16, 2014 - 3:22 pm

I'm wretching my head over my forum at visit-sweden.eu the forum page just shows up blank. Yepp there is a page and I checked everything else. I hope. I have forums on other sites using the same domain (swift) that works fine. Any hints on where to continue the troubleshooting would be highly appreciated...

 

/maja

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Yellow Swordfish
Glinton, England
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Jul 16, 2014 - 4:44 pm

Have you tried changing WP theme in case that is a problem?

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SWORDFISH
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Mr Papa
Simi Valley, CA
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Jul 16, 2014 - 9:01 pm

and a link to site would be useful too...

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Jon Folkving
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Jul 19, 2014 - 11:21 am

I've tried changing the themes. Doesn't help. I had two forums up and running. One on Swift v.7 and one genesis. One visit-sweden.eu none of these, or other themes would work. Now it seems that my other genesis forum is gone as well (meija.de). 

I have talked to my web hotel as well. They claim there is nothing malfunctioning on my sites....

Any suggestions is highly appreciated.

 

/Maja

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Ike
Sawtry, UK
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Jul 19, 2014 - 11:27 am

If the second forum that has 'gone' was working fine, the first thing that I would think might be the cause is an update somewhere. If changing your theme isn't making a difference, have you tried disabling plugins? there might be something that has updated that is causing problems.

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Jon Folkving
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Jul 19, 2014 - 12:04 pm

Thanks Ike,

Disable all plugins. Changed theme, emptied cache, restarted chrome. Still blank....

What on earth....

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Yellow Swordfish
Glinton, England
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Jul 19, 2014 - 12:59 pm

Which link is a link to the site with the blank page? And is the whole page blank?

Also - have you checked your error log? Both the forum admin > toolbox > error log and - if nothing relevant in there (and I mean actual errors NOT notices or warnings)  - how about the php error log. If the whole page is absolutely blank it does suggest the possibility of a php fatal error which would get reported to your php error log.

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Jon Folkving
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Jul 19, 2014 - 3:53 pm

No toolbox errors but this php error:

Warning: include_once(/customers/d/4/6/visit-sweden.eu/problem-with-post-edit-buttonttpd.www/wp-content/sp-resources/forum-plugins/captcha/library/sp-captcha-components.php): failed to open stream: No such file or directory in /customers/d/4/6/visit-sweden.eu/problem-with-post-edit-buttonttpd.www/wp-content/sp-resources/forum-plugins/captcha-plugin/sp-captcha-plugin.php on line 132 Warning: include_once(): Failed opening '/customers/d/4/6/visit-sweden.eu/problem-with-post-edit-buttonttpd.www/wp-content/sp-resources/forum-plugins/captcha/library/sp-captcha-components.php' for inclusion (include_path='.:/usr/share/php') in /customers/d/4/6/visit-sweden.eu/problem-with-post-edit-buttonttpd.www/wp-content/sp-resources/forum-plugins/captcha-plugin/sp-captcha-plugin.php on line 132 Fatal error: Call to undefined function sp_captcha_do_load_js() in /customers/d/4/6/visit-sweden.eu/problem-with-post-edit-buttonttpd.www/wp-content/sp-resources/forum-plugins/captcha-plugin/sp-captcha-plugin.php on line 133

something with the captcha?

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Mr Papa
Simi Valley, CA
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Jul 19, 2014 - 4:15 pm

you have renamed the directory for the plugin which you cannot do:

www/wp-content/sp-resources/forum-plugins/captcha-plugin/sp-captcha-plugin.php on line 132

the plugin directory must be named as we deliver it:  captcha

rename it back and all should be well...

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Jon Folkving
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Jul 21, 2014 - 3:49 am

and just like that. it works! thanks guys!

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