Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
general-topic
How do I download?
Avatar
R083RT
Member
sp_UserOfflineSmall Offline
Apr 6, 2017 - 10:16 am

Just purchased the $135 package and cannot download anything. My checkout page doesn't look right (simple white background and unformated list on left side) and there's no button to proceed and download 🙁

Any idea on how to proceed?

I like SimplePress so far.

Great support!  

Keep up the good work guys.

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Apr 6, 2017 - 10:42 am

I don't see anything wrong with the site - it all seems to be displaying as expected.
Are you logged in with your new account? And if you proceed to the 'account' page are you not presented with any download buttons there?

andy-signature.png
YELLOW
SWORDFISH
Avatar
R083RT
Member
sp_UserOfflineSmall Offline
Apr 6, 2017 - 8:05 pm

Yes logged in.  Troubleshooting and think the problem happens when there's too many items in the cart.  I reached 40 I think, checked back in with the checkout page and same problem on Firefox.  I tried Chrome earlier.  

What's worst there's no way to clear this.  Tried logging in and out.  Tried clicking the Empty Basket link,  nothing 🙁

I like SimplePress so far.

Great support!  

Keep up the good work guys.

Avatar
Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Apr 6, 2017 - 9:24 pm

DIf you try the empty cart button?

First we have heard of such behavior. May I ask how you got 40 items in cart? Not sure we have that many considering one would normally add bundles rather than that many items for reduced cost. Still, that won't help you now. 😉

If empty cart doesn't work for you then I would suggest clearing your browser cookies for our domain as that will do the same. Note, you likely will have to log back in after clearing the cookies.

Avatar
R083RT
Member
sp_UserOfflineSmall Offline
Apr 7, 2017 - 9:42 am

Got it to work by going to different browser and only adding about 10 items at a time.

How?  Well you have at least 40 plugins from what I can tell.  I didn't know I can download a bundle, just went one by one and added to my cart.  As far as the cost I'm on the platinum plan so they are all included as far as I know.

 

Yes tried clearing cart, cookies, but still didn't work.  Had to go to different browser and do small batches.  Took a while but got it to work.

I like SimplePress so far.

Great support!  

Keep up the good work guys.

Avatar
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Apr 7, 2017 - 12:51 pm

Well I am glad you got there but it is most odd. We have definitely seen people fill their cart and download more than 40 before now (there are nearer 70 plugins actually). I don't think we can explain it but am sorry you had so much trouble.

andy-signature.png
YELLOW
SWORDFISH
Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 649
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 616
Members: 17348
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10118
Posts: 79603