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Issues with Avada Theme

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YS Yellow Swordfish
Yellow Swordfish
Member

After it failed to open the admin page with the status message that it was denying access did you refresh the entire WP admin (i.e., select a different option from the WP menu at the side? This would reconstruct the entire menus and we could see if the forum menu had expanded. I am guessing they probably did but you didn’t do this. Which would be understandable.

And – what does this message look like? Is it the standard WordPress denied message that displays the cryptic message in a light grey box central and near the top of the screen?

GJ Gary Jones
Gary Jones
Member

Yes, that’s exactly what I did, several times, but the forum menu remained unchanged and it still showed just install again. 

The original error when I clicked on the admin button at the bottom of the completed installation was just a completely blank page with the message that access was denied. 

YS Yellow Swordfish
Yellow Swordfish
Member

I was trying to ascertain whether this was a WordPress message or was coming from something else.
The WP ones have a blank screen with a light grey background, rounded cornered box middle but nearer the top, with the message in black. Most usually with absolutely no help or assistance as to what it means. Was it like this? Can you give me a screenshot?

GJ Gary Jones
Gary Jones
Member

No. Not really what you are describing. The normal WordPress screen just disappeared, replaced by a totally blank, white screen with the message that access was denied. 

As I mentioned I deactivated and deleted SimplePress until I got some answers. I am happy to give you the site credentials if you want to try installing SimplePress yourself so you can see what happens. 

Let me know how to send you a private reply and I’ll send you the credentials. 

EK Edward Koon
Edward Koon
Member

Wordfence is a PITA. If you enabled it’s htaccess firewall i bet that’s whats blocking your forum. Try deactivating it. The forum page itself should be blank. No meta titles or description. SimplePress generates the meta with it’s seo plugin.

YS Yellow Swordfish
Yellow Swordfish
Member

OK – I currently have no ides where this message is coming from so… can you please just put the simple:press plugin code back? If you just deactivated then you have not uninstalled it and it just needs the software back in place and then reactivating.

Then refresh the WP admin and look at the forum menu and try and run whatever is there and, if you get this message again perhaps you could take a screenshot of it and post it here.

@fidosysop-2 – I am not a WordFence user… do you know if it is possible that it could disallow changing the WP administrator data so that no new capabilities were created for the user who installed SP?

GJ Gary Jones
Gary Jones
Member

I’m right in the middle of transferring my hosting from Bluehost to Hostwinds and they are handling the transfer of all my sites, including this one. I’ve asked them for a status update before I reinstall SimplePress and mess with the site. My account with Bluehost expires on the 15th so I’m hoping everything goes okay with the transfers.

I’ll post an update when things are done. 

Can someone tell me how to do a private post in case I need to post my credentials? 

Thanks. 

YS Yellow Swordfish
Yellow Swordfish
Member

Sure – click on the Inbox button above and then when you get to the PM page click on Compose button.
If you DO send credentials – and I don’t think we need them yet – please send a PM to both myself (Yellow Swordfish) and Mr Papa.

It helps if you can include links to not just your forum but also to this topic so we can get to it quickly to re-read what has been said. A brief reminder of the problem is also very helpful.

YS Yellow Swordfish
Yellow Swordfish
Member

Sure – click on the Inbox button above and then when you get to the PM page click on Compose button.
If you DO send credentials – and I don’t think we need them yet – please send a PM to both myself (Yellow Swordfish) and Mr Papa.

It helps if you can include links to not just your forum but also to this topic so we can get to it quickly to re-read what has been said. A brief reminder of the problem is also very helpful.

GJ Gary Jones
Gary Jones
Member

OK. It’s been almost a month now and I’m not getting anywhere. I sent my credentials, but I haven’t seen any login yet. I bought the reboot theme and still haven’t done a thing with it. I really don’t want to continue using bbPress if someone can please help me. 

Thanks. 

MP Mr Papa
Mr Papa
Member

are you sure you sent credentials to both Yellow Swordfish and Mr Papa via PM?  I dont see an email from you in my inbox…  would be happy to take a look…

GJ Gary Jones
Gary Jones
Member

Sorry. Can’t remember who I sent them to and my membership expired so my inbox is empty. I’ll certainly send them again if needed. 

MP Mr Papa
Mr Papa
Member

membership expiration wont affect your past PMs.. they would still be there when you came back…  see post #24 for the PM instructions – to both of us and link back to this topic so we know what its about…  thanks..

GJ Gary Jones
Gary Jones
Member

Seems like the longer I try to get SimplePress working the more confused I get. No one had responded in a month since I sent my credentials, so I went to post a follow-up only to discover that my membership had expired, so I renewed and posted as above. 

Then today I get an email telling me my Copper membership has expired and telling me to renew. I clicked on the link but got a message that it was not a safe site, so I quit. Then I went to login and sure enough I am a member, so have no idea what that email was about. 

I bought the reboot theme and would really like to change my bbpress to SimplePress if anyone can just help me get it installed properly.

Appreciate any help.  

MP Mr Papa
Mr Papa
Member

We want to try to help.. Please note in the post previous to this we stated we did not have any login credentials in order to help and asked you to resend them via private message.

We are still waiting for that pm so we can help