A A A
Forum Scope


Match



Forum Options



Min search length: 3 characters / Max search length: 84 characters
Forum Login
Lost password?
general-topic
Mod/Admin notification email problems.
Avatar
Paul Carmen Carmen
7 Posts
(Offline)
1
Jul 27, 2021 - 6:07 am
Print

Hi –

We are having a problem with this.

As the admin of the whole WP site and of the forum, I am getting notifications of new posts etc to the Administration Email Address set up for WP – which is actually the same address I’ve used as my own admin address as a user. So I thought notifications were working OK.

However, my colleague who is also an administrator for both the site and the forum is getting no notifications. His email address is on the same domain as the admin address (we have of course checked spam boxes etc). None of the other moderators seem to be getting emails either – they are on a different domain for their addresses.

So it looks as if the site email address is the only one getting any notifications. Is there somewhere I have to enable this? I have already gone to Your Admin Options > checked Receive email notification on new topic/post > checked Grant all moderators the same option settings as above > clicked Update Your Admin Options.

So the site is sending emails out OK (I am getting them) but not to forum admins/moderators.

Please can you help? If our client isn’t getting notifications of the (sometimes time-sensitive) enquiries on their forum it makes the system unusable for them!

Avatar
Simple Press
395 Posts
(Offline)
2
Jul 27, 2021 - 2:42 pm
Print

Hi:

Do you have an SMTP plugin (or other email sending plugin) on your site that has logging capabilities?  For example FLUENT SMTP (plugin) or MAILGUN (plugin and SaaS service).  

If not, can you at least add in the FLUENT SMTP plugin (or POST SMTP) or similar?  That way we can check the email logs to see if the emails are being generated and not being received or if they’re not being generated at all.

Thanks.

Forum Timezone: America/New_York
All RSSShow Stats
Administrators: Blues Dancer, Simple Press, SP Community Support, Marcus (Simple:Press)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 630
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Newest Members:
Lorena Affleck
samantardh
PatrickAlawl
Hannelore Gaither
Margarito Nowacki
Elwood Mcclendon
samantaerx
Larue Cordeaux
Jerrold Stockman
Forum Stats:
Groups: 7
Forums: 17
Topics: 10071
Posts: 79393

 

Member Stats:
Guest Posters: 608
Members: 16976
Moderators: 0
Admins: 4

Most Users Ever Online
1170
Currently Online
Guest(s)
1
Currently Browsing this Page

1 Guest(s)