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Mod/Admin notification email problems.
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Paul Carmen Carmen
7 Posts
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1
Jul 27, 2021 - 6:07 am
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Hi –

We are having a problem with this.

As the admin of the whole WP site and of the forum, I am getting notifications of new posts etc to the Administration Email Address set up for WP – which is actually the same address I’ve used as my own admin address as a user. So I thought notifications were working OK.

However, my colleague who is also an administrator for both the site and the forum is getting no notifications. His email address is on the same domain as the admin address (we have of course checked spam boxes etc). None of the other moderators seem to be getting emails either – they are on a different domain for their addresses.

So it looks as if the site email address is the only one getting any notifications. Is there somewhere I have to enable this? I have already gone to Your Admin Options > checked Receive email notification on new topic/post > checked Grant all moderators the same option settings as above > clicked Update Your Admin Options.

So the site is sending emails out OK (I am getting them) but not to forum admins/moderators.

Please can you help? If our client isn’t getting notifications of the (sometimes time-sensitive) enquiries on their forum it makes the system unusable for them!

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Simple Press
392 Posts
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2
Jul 27, 2021 - 2:42 pm
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Hi:

Do you have an SMTP plugin (or other email sending plugin) on your site that has logging capabilities?  For example FLUENT SMTP (plugin) or MAILGUN (plugin and SaaS service).  

If not, can you at least add in the FLUENT SMTP plugin (or POST SMTP) or similar?  That way we can check the email logs to see if the emails are being generated and not being received or if they’re not being generated at all.

Thanks.

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