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Moderator email notification of new topic/post not working
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Stefan Zabel

90 Posts
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1
Feb 26, 2019 - 12:52 pm
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Hi, we would like our moderators to receive email notifications of all new posts.

I’ve tried to to apply this in admin options, whilst checking “Grant all moderators the same option settings as above” but it doesn’t work.

See attachment for screenshot.

Thanks

mod_email_notifications.pngImage Enlarger

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Simple Press
394 Posts
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2
Feb 26, 2019 - 1:20 pm
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Hi – can you clarify what you mean by “not working”?  Is it that you’re simply not receiving the email?

Thanks.

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Stefan Zabel

90 Posts
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3
Feb 27, 2019 - 9:16 am
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Yes, exactly, to receive email notifications for all new posts.

These moderators receive emails in the same way a normal subscriber can, it’s just this particular setting.

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Simple Press
394 Posts
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4
Feb 27, 2019 - 9:44 am
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So the question is whether the email is being generated and not received or if its not being generated at all.  It is not unusual for certain emails in WP to be received and others to just disappear / silently rejected by the receiving server. 

To answer this question, you would need to install an email logging solution of some kind.  The one we use is MAILGUN which has great logs about what is happening to emails.  But you can also use something like POST SMTP which would use your SMTP server to send emails and generate a rudimentary log.  

Once that is installed and configured you can check the email logs to see if the emails are present in them.  If they are present then within the logs you can see what happened to them.  If they are not present in the logs then it means that the email is not being generated and you can start digging down to figure out why that is happening.

Thanks.

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Stefan Zabel

90 Posts
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5
Feb 28, 2019 - 9:42 am
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Hi again, we asked our hosting support team to check the email logs for specific emails I’ve received but our moderators haven’t, this is their reply:

“I’ve checked the logs and can confirm that it is NOT trying to send out those emails – I can see where it has sent them to your @wooddesigner addresses and I can also see a couple of emails sent to the hotmail/gmail addresses you mentioned but not those notifications – definitely aren’t attempting to send or we’d see it, even if it errored.”

Can you advise on next steps, thanks

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Simple Press
394 Posts
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6
Feb 28, 2019 - 1:27 pm
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Hi:

If you’re absolutely sure that the emails are not showing up in the logs then the next thing to do is to see if any errors are being generated that might be related to emails.  So turn on the WordPress debug flags, erase any existing debug.log file and then try a transaction again that should result in an email.  Then check the WordPress debug.log file for errors.

Thanks.

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Stefan Zabel

90 Posts
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7
Mar 1, 2019 - 6:34 am
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Hi, can you advise how I do that?

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Simple Press
394 Posts
(Offline)
8
Mar 2, 2019 - 2:37 am
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Hi – I’m out of the office this weekend but will create a separate thread or maybe an FAQ with instructions on Monday and link to it for you.  (Separate thread / FAQ because it is likely to be interest to others in the future).

Thanks.

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Stefan Zabel

90 Posts
(Offline)
9
Mar 6, 2019 - 5:05 am
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That would be very helpful, thanks.

Is this resource available now?

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Simple Press
394 Posts
(Offline)
10
Mar 6, 2019 - 12:40 pm
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Hi:

Yes, here’s a link:  https://simple-press.com/suppo…..bug-flags/

Thanks.

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