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Gord Tulloch

26 Posts
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Apr 20, 2020 - 5:31 pm
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Hi there:

Users have been complaining about issues with the forums where they are missing text in some messages, like in the attachment.They can see and access attachments, see signatures, but not the text of the message. Yet in the message below you can see text. If they try to reply to this message, they get an “Access Denied – You do not have permission” error.  They can add a new message to the same forum so quite confusing why they can’t see the text.

simple1.pngImage Enlarger

Any ideas?

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Simple Press
394 Posts
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Apr 20, 2020 - 5:33 pm
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Possibly a caching issue?  Is the forum page excluded from any page caches you or your host might have installed?  Or maybe you have a CDN that is caching the page?

The following users say thank you to Simple Press for this useful post:

Gord Tulloch
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Gord Tulloch

26 Posts
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Apr 20, 2020 - 5:35 pm
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I’ll take a look thanks! — gt

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Gord Tulloch

26 Posts
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Apr 20, 2020 - 6:06 pm
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I’ve shut off every cache I can in Siteground to no avail. I’ve asked them to let me know if there are other options.

However cache issues that only effect one forum? And only some users? And gives an error when replying ONLY to those threads where they are missing text? Seems like an odd group of symptoms for caching issues?

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Simple Press
394 Posts
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5
Apr 20, 2020 - 6:09 pm
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If its just one forum then check the WordPress debug.log file to see if there are any errors in there when the issue shows up.

If there’s nothing in there, it might be a weird conflict with another plugin and would require a little more drastic troubleshooting measures to verify that theory.

Thanks.

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Gord Tulloch

26 Posts
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Apr 21, 2020 - 11:05 am
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That would be in wp-content? Nothing there. I’ll try disabling plugins to see if there’s any impacts.

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Simple Press
394 Posts
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Apr 21, 2020 - 11:06 am
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Its usually in wp-content but only if the WordPress debug flags in wp-config.php are turned on.  And, sometimes your host can move it to a different folder so check with them to make sure they didn’t do that.

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Gord Tulloch

26 Posts
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May 16, 2020 - 9:18 am
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I set up a new General conference just to see if it as a specific conference getting corrupted in some way but still an issue.  I set

// Enable WP_DEBUG mode
define( ‘WP_DEBUG’, true );
// Enable Debug logging to the /wp-content/debug.log file
define( ‘WP_DEBUG_LOG’, true );
// Disable display of errors and warnings
define( ‘WP_DEBUG_DISPLAY’, false );
@ini_set( ‘display_errors’, 0 );
in wp-config.php and will let the users know to try again. Is there any other debug settings I can turn on?
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Simple Press
394 Posts
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May 16, 2020 - 5:54 pm
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Turning on the debug flags isn’t going to automatically fix the issue.  But there might be info in the debug logs that could help determine what’s going on.  When you bring up the topic with the missing text, are there any new entries in the debug.log file?

Thanks.

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Gord Tulloch

26 Posts
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10
May 16, 2020 - 7:34 pm
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Yeah for sure – nothing in the debug log except imap_open() errors which happens sometimes. Someone sent me another example attached. For me this message has a body of text, for some people (seemingly without any particular rhyme or reason) they see a blank message body and get an security error when they try to respond.

 

error.pngImage Enlarger

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