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Post and topic tools not working
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Mr Papa
Simi Valley, CA
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Jul 23, 2017 - 9:58 pm

did you clear your combined js cache on forum - toolbox - housekeeping?  its normally done on upgrade, but worth verifying...  and your browser cache while at it...

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Kirrilie Smout
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Jul 23, 2017 - 10:57 pm

I've cleared my browser cache.

I don't have the option to clear the "combined js" cache in toolbox/housekwwping.

These are the options available in housekeeping:

http://prntscr.com/fzflov

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Mr Papa
Simi Valley, CA
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Jul 23, 2017 - 11:32 pm

sorry, combined script cache = combined js cache...

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Kirrilie Smout
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Jul 24, 2017 - 1:00 am

Nope, I've done this - and same result.

Thanks

Kirrilie

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Yellow Swordfish
Glinton, England
SP Master
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Jul 24, 2017 - 1:54 am

Then it sounds like you have some sort of local problem. Clear the Simple:Press error log (Toolbox) and then try the tool action again. Then look in the error log to see if any errors are reported - errors being the pink coloured ones.

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Kirrilie Smout
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Jul 25, 2017 - 2:34 am

I cleared the error log and tried the tool action again (once again, it loads - wheel spins - and then finishes loading but the post is still in the same place).  There was no entries in the error log at all.

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Yellow Swordfish
Glinton, England
SP Master
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Jul 25, 2017 - 3:06 am

It does appear to be working as expected so... if no php issue then we need to look at the AJAX call to see if that is being tripped up. Can you open your web console - have it open to show errors. Then run the same test as before and see if anything is reported in the console?

If you need help then this FAQ explains the basics. Or - we could look for you if you would prefer.

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Kirrilie Smout
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Jul 25, 2017 - 4:57 am

Okay, I'm going to get my web developer take over to try and fix this problem in conjunction with yourselves...thanks

Kirrilie

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jul 25, 2017 - 5:44 am

OK...

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