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Rank and Group Badges Not Displaying for Admins
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jim
Here and Now
Member
Pro Subscribers
sp_UserOfflineSmall Offline
Feb 8, 2024 - 9:30 pm

I thought there used to be Theme Topics forum, can't find it so I'll post here. Move topic if necessary...

I discovered that special rank badges and user group badges are not displaying for our Forum Admin users.

Am I missing a setting/option somewhere that controls display of badges for specific users?

If not, I need some help troubleshooting why these badges don't show in Topic view. The users are assigned to the groups and ranks, and the badges do show in the Members listing and on their profiles. Please see attached images for detail. Here is an example topic shown in the screenshot.

SimplePress Version: 6.10.7

Theme: Reboot 2.3.0 (Child Theme)

Badges Missing for Admin:

Image Enlarger

Forum Rank Badges Shown for User:

Image Enlarger

Admin Badges Show in member listing:

Image Enlarger

Admin Special Rank Badges:

Image Enlarger

Desktop Topic View Template:

Image Enlarger

TripawdsSimple:Press powers the Tripawds Discussion Forums.

It's better to hop on three legs than to limp on four.

The Tripawds Blogs Community is made possible by The Tripawds Foundation.

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Joakim (Simple:Press)
Sweden
Admin
sp_UserOfflineSmall Offline
Feb 12, 2024 - 2:04 pm

Hi Jim!

We will have a look at the issues you have described and get back to you as soon as possible.

Best regards,
Joakim @ Simple:Press

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Joakim (Simple:Press)
Sweden
Admin
sp_UserOfflineSmall Offline
Feb 12, 2024 - 3:06 pm

Hi again Jim!

We have had a quick look at it. It is somehow connected to the forum theme. Could you try using the Modern 2020 just to verify that it works for you when using that theme.

Best regards,
Joakim @ Simple:Press

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jim
Here and Now
Member
Pro Subscribers
sp_UserOfflineSmall Offline
Mar 24, 2024 - 2:29 am

Joakim (Simple:Press) said
Could you try using the Modern 2020 just to verify that it works for you when using that theme.

I'll need to install that on our dev site, since I'm not going to switch on our live forum.

If there are any template changes in the reboot theme please advise. These used to get documented with each update...though I'm not even sure when Reboot was last updated.

TripawdsSimple:Press powers the Tripawds Discussion Forums.

It's better to hop on three legs than to limp on four.

The Tripawds Blogs Community is made possible by The Tripawds Foundation.

Avatar
Joakim (Simple:Press)
Sweden
Admin
sp_UserOfflineSmall Offline
Mar 27, 2024 - 11:40 pm

Hi Jim!

There has been no update to the Reboot theme since we took over Simple:Press so that should not be the issue.

Have you had the chance to test the Modern 2020 theme on your dev-site?

Best regards,
Joakim @ Simple:Press
Timezone: CET

Avatar
jim
Here and Now
Member
Pro Subscribers
sp_UserOfflineSmall Offline
Apr 18, 2024 - 2:12 am

Joakim (Simple:Press) said

Have you had the chance to test the Modern 2020 theme on your dev-site? 

I am unable to download any themes...

  • Error 101: You do not have permission to download this file

TripawdsSimple:Press powers the Tripawds Discussion Forums.

It's better to hop on three legs than to limp on four.

The Tripawds Blogs Community is made possible by The Tripawds Foundation.

Avatar
Joakim (Simple:Press)
Sweden
Admin
sp_UserOfflineSmall Offline
May 8, 2024 - 8:36 am

Hi!

We have hade some inconsistencies with the downloads, we have resolved the issues and everything should be back to normal. Please verify and let us know if you still are experiencing issues.

Best regards,
Joakim @ Simple:Press
Timezone: CET

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