Support Forum

Rank and Group Badges Not Displaying for Admins

JI jim
jim
Member
Member since Feb 2008
650 posts
Feb 8, 2024 · 9:30 pm · Edited

I thought there used to be Theme Topics forum, can’t find it so I’ll post here. Move topic if necessary…

I discovered that special rank badges and user group badges are not displaying for our Forum Admin users.

Am I missing a setting/option somewhere that controls display of badges for specific users?

If not, I need some help troubleshooting why these badges don’t show in Topic view. The users are assigned to the groups and ranks, and the badges do show in the Members listing and on their profiles. Please see attached images for detail. Here is an example topic shown in the screenshot.

SimplePress Version: 6.10.7

Theme: Reboot 2.3.0 (Child Theme)

Badges Missing for Admin:

Forum Rank Badges Shown for User:

Admin Badges Show in member listing:

Admin Special Rank Badges:

Desktop Topic View Template:

7 Answers

New Answer
JP Joakim (Simple:Press)
Joakim (Simple:Press)
Admin
Member since Feb 2023
137 posts
Feb 12, 2024 · 2:04 pm

Hi Jim!

We will have a look at the issues you have described and get back to you as soon as possible.

Best regards,
Joakim @ Simple:Press

JP Joakim (Simple:Press)
Joakim (Simple:Press)
Admin
Member since Feb 2023
137 posts
Feb 12, 2024 · 3:06 pm

Hi again Jim!

We have had a quick look at it. It is somehow connected to the forum theme. Could you try using the Modern 2020 just to verify that it works for you when using that theme.

Best regards,
Joakim @ Simple:Press

JI jim
jim
Member
Member since Feb 2008
650 posts
Mar 24, 2024 · 2:29 am

Joakim (Simple:Press) said
Could you try using the Modern 2020 just to verify that it works for you when using that theme.

I’ll need to install that on our dev site, since I’m not going to switch on our live forum.

If there are any template changes in the reboot theme please advise. These used to get documented with each update…though I’m not even sure when Reboot was last updated.

JP Joakim (Simple:Press)
Joakim (Simple:Press)
Admin
Member since Feb 2023
137 posts
Mar 27, 2024 · 11:40 pm

Hi Jim!

There has been no update to the Reboot theme since we took over Simple:Press so that should not be the issue.

Have you had the chance to test the Modern 2020 theme on your dev-site?

Best regards,
Joakim @ Simple:Press
Timezone: CET

JI jim
jim
Member
Member since Feb 2008
650 posts
Apr 18, 2024 · 2:12 am

Joakim (Simple:Press) said

Have you had the chance to test the Modern 2020 theme on your dev-site? 

I am unable to download any themes…

  • Error 101: You do not have permission to download this file
JP Joakim (Simple:Press)
Joakim (Simple:Press)
Admin
Member since Feb 2023
137 posts
May 8, 2024 · 8:36 am

Hi!

We have hade some inconsistencies with the downloads, we have resolved the issues and everything should be back to normal. Please verify and let us know if you still are experiencing issues.

Best regards,
Joakim @ Simple:Press
Timezone: CET

JI jim
jim
Member
Member since Feb 2008
650 posts
Aug 24, 2024 · 10:08 pm

Joakim (Simple:Press) said
Please verify and let us know if you still are experiencing issues.

After reviewing the Modern 2020 theme templates, I was finally able to update my child theme to reflect the changes in how badges are now displayed. Thanks!