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Hi simple press team
Thanks for all your help in the past. We have just migrated our website to a new host and now see the following error on plugins page in wordpress dashboard. Would you know how to resolve this error please?
"Your server has returned a status code ofwhile attempting to communicate with the Simple:Press server to establish up to date version information.
Additionally, WordPress reported the following: Operation timed out after 5001 milliseconds with 0 bytes received
WordPress will retry this operation automatically but if the condition persists we firstly recommend seeking assistance from your hosting support team and then contacting Simple:Press support if they are unable to help."
Thanks
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Well that's not really an error. It's first and foremost informational. So no code was n the message either? And did your host reckon there should be no problem contacting our server? And - also - is your site on a nginx server do you know?
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SWORDFISH
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The site is on litespeed..I think cloudlinux OS...
I am just concerned that this would mean that updates to simple press would not come to me?
The host has no idea. I have raised a ticket with them. no response from them as yet.
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It certainly means there will not be automatic upgrades although you can still perform manual upgrades of course.
See what your host has to say first.
We have had a small - vert small - handful of people seeing this problem but of course the vast, vast majority have no issue with the server contact. If it is a one-off then it is probably just a matter of trying again. But if it persists then it has to be something operational as we have quite a large number successfully contacting the server daily. i will research the server though to see if we have any known issues there.
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YELLOW
SWORDFISH
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no worries. Thanks heaps. Please let me know if your research gives us some answers. In the meanwhile I will be talking to my host provider.
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another question. How did the people who were having the same problem resolved it?
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Well I know at least one was using nginx and it came down to a setting somewhere in the bowels of the server options! At least two I believe are just updating manually. As to the other one I remember i have to be honest and say that we do now know as they have not been in touch again.
I didn't find any suggestions on Litespeed but again - your host should know that bit.
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YELLOW
SWORDFISH
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It was permission that let php scripts access other php scripts. So basically allowed using php files to generate css.
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