Support Forum

Template file not found

JV Joan Alamo Vallejo
Joan Alamo Vallejo
Member

My site is a mess, turns out my current theme is not longer compatible with php 8 and had to change it to Twenty-Twenty Two. When I go to the forum url it says:

[spGroupView.php] – Template File Not Found

Sorry, but the required template file could not be found or could not be opened.

This can be caused by a missing/corrupt theme or theme file. Please check the Simple:Press Theme List admin panel and make sure a valid theme is selected. Or please check the location of the selected theme on your server and make sure the theme and the required template file exist.

22 Answers

New Answer

JP Joakim (Simple:Press)
Joakim (Simple:Press)
Admin

Hi!

Thanks for posting! That’s really unfortunate. Does it behave the same if you test other themes?

I know that we support WordPress default themes “twenty twenty” and “twenty twenty one” but I don’t think that “twenty twenty two” works.

Best regards,
Joakim @ Simple:Press

JP Joakim (Simple:Press)
Joakim (Simple:Press)
Admin

Hi!

Could you please try with one of the ones I suggested above? “twenty twenty” or “twenty twenty one”? Does they behave the same for you?

Best regards,
Joakim @ Simple:Press

JV Joan Alamo Vallejo
Joan Alamo Vallejo
Member

Yes, it’s the same. Where is the template supposed to be? Maybe it’s really missing

JV Joan Alamo Vallejo
Joan Alamo Vallejo
Member

I’m also in touch with my hosting and told them the uploaded images were missing, they recovered the images and now I can see the forum and the error doesn’t show

Now, let’s see if I can fix the theme. I can log but I can’t access the admin, it’s going to be a long day 🙁

JP Joakim (Simple:Press)
Joakim (Simple:Press)
Admin

Hi again!

That’s great news that the forum is running again! Good luck with the theme, you will be up and running soon I hope!

Best regards,
Joakim @ Simple:Press

JV Joan Alamo Vallejo
Joan Alamo Vallejo
Member

Just in case, do you have any idea why can’t I access the admin? Maybe I’ve lost privileges somehow?

The forum says I’m the administrator, but this url https://www.subnoise.es/wp-admin/admin.php?page=simplepress/admin/panel-forums/spa-forums.php

says I dont have access

JP Joakim (Simple:Press)
Joakim (Simple:Press)
Admin

Hi again.

Sorry, I thought your issue was with WP-admin. The privileges is in the database so that “should” be ok. Can you access any of the forum settings pages?

Best regards,
Joakim @ Simple:Press

JV Joan Alamo Vallejo
Joan Alamo Vallejo
Member

No, neither the general admin url nor the forum admin links are working. It’s strange, the bar only shows a link to the home and one to the forum admin

No new post link, no clean cache link…

I suppose it’s not related to the forum, but if you have any ideas

JP Joakim (Simple:Press)
Joakim (Simple:Press)
Admin

Hi!

From what you describe it sounds like you have lost your admin role in WP. The adminbar with a link to the forum shows for everyone in the last release. We have a release that only shows that to admins in Simple:Press but we have not released that yet.

If you have access to the database I would start looking into that and verify your WP roles.

Best regards,
Joakim @ Simple:Press

JV Joan Alamo Vallejo
Joan Alamo Vallejo
Member

I’ve checked the table wp_usermeta and it looks all my privileges are OK

a:16:{s:13:”administrator”;s:1:”1″;s:18:”SPF Manage Options”;s:1:”1″;s:17:”SPF Manage Forums”;s:1:”1″;s:22:”SPF Manage User Groups”;s:1:”1″;s:22:”SPF Manage Permissions”;s:1:”1″;s:21:”SPF Manage Components”;s:1:”1″;s:17:”SPF Manage Admins”;s:1:”1″;s:16:”SPF Manage Users”;s:1:”1″;s:19:”SPF Manage Profiles”;s:1:”1″;s:18:”SPF Manage Toolbox”;s:1:”1″;s:18:”SPF Manage Plugins”;s:1:”1″;s:17:”SPF Manage Themes”;s:1:”1″;s:15:”SPF Manage Tags”;s:1:”1″;s:22:”SPF Manage Integration”;b:1;s:16:”SPF Manage Polls”;b:1;s:21:”SPF Manage Promotions”;b:1;}

JP Joakim (Simple:Press)
Joakim (Simple:Press)
Admin

Hi!

That looks ok. Did you get things working?

Best regards,
Joakim @ Simple:Press

JV Joan Alamo Vallejo
Joan Alamo Vallejo
Member

I’ve created a new administrator user in sql but I still can’t access the admin, maybe it’s related to the theme issue

JP Joakim (Simple:Press)
Joakim (Simple:Press)
Admin

Hi

So, you have access to WP-admin at the moment? But you can’t access the forum admin? Is anything showing up in your logs, any errors?

What versions are you using? WP and SP.

In your first post you wrote that your theme was not longer supprting PHP8. Does this mean that you upgraded PHP to another version? Do you have any clue why files were missing? Maybe there are more files missing.

Best regards,
Joakim @ Simple:Press