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Update Signature - need to click twice to stick. TinyMCE plugin issue?
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Thorsten B
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Mar 1, 2013 - 8:24 am

Noticed a glitch this morning on our e-course website (latest WP install, latest plug-ins, latest SP) concerning updating signatures: editing one's signature and clicking Update Signature yields the usual "Signature Updated" pop-up. However, the signature actually did not update. Clicking once more does the trick though.

Now, we're using the TinyMCE Editor plugin for SP and I noticed that the "Insert More Tag" button and another button come up empty in the menu and don't function properly. So something's off. I deactivated TineMCE in SP and yes, now Update Signature works fine.

I've removed TinyMCE under the SP plugins and reinstalled - to no avail, the issue just comes back. Any idea what the problem could be? Thank so much!

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Yellow Swordfish
Glinton, England
SP Master
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Mar 1, 2013 - 2:38 pm

No known problems with this and certainly can not replicate this.
Do you have any WP plugins active that add components/buttons etc., to the tinyMCE editor?

andy-signature.png
YELLOW
SWORDFISH
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Thorsten B
Member
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Mar 1, 2013 - 3:25 pm

No, no plug-ins active that add components to tinyMCE. I tried all sorts of things, from disabling plug-ins to switching SP themes to using various browsers - to no avail.

There is another odd thing that happens: I click on Edit Signature and are presented with the edit box. Now, if I click Edit Signature again the box changes to a pure text box, tinyMCE disappears and I am left with text only. If I click Edit Signature again all WP theme styles disappear and I am left with a white page with text and links. I just can't figure out what that means.

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Mr Papa
Simi Valley, CA
SP Master
Free Members
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Mar 1, 2013 - 3:38 pm

what about your wp theme? what if you switch to the default wp theme... work any better? some themes add tinymce buttons too...

btw, answering from email so sorry if already done, but do you have a link to your site?

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Thorsten B
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Mar 1, 2013 - 4:35 pm

I will try switching the WP template this weekend. However, our site is extremely busy so making live changes is a bit tricky.

In order to provide a link I would have to set up a user account for you, the site can only be accessed by registered students. If switching the WP template does not fix the problem I'd be happy to go that route.

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Mr Papa
Simi Valley, CA
SP Master
Free Members
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Mar 2, 2013 - 12:04 am

okay, we will be here...

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Thorsten B
Member
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Mar 2, 2013 - 2:41 am

Was able to do a quick WP theme switch but no changes. A bit at wits end right now. Would be happy to provide an account on our site if you'd still like to take a look.

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Thorsten B
Member
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Mar 2, 2013 - 8:28 am

Did some further investigating and concluded I am looking at three different issues here:

  1. Having to click twice on Update Signature for it to stick. Can't figure this one out. Works fine for me on the SP forum. Verified that it's not related to point 2 below (disabled that plug-in and tried). Disabling TinyMCE under the SP plug-ins solves the issue. Since this disables the rich text editor for forum posts > not really desired.
  2. Missing / odd buttons in menu: I am using TinyMCE Advanced on the blog and it's apparently injection it's own buttons/formatting/stuff. Not sure how to prevent this but do need the plug-in on the main blog
  3. Clicking Profile > Edit Signature opens edit signature field, as expected. Clicking Edit Signature again now removes TinyMCE menu and displays HTML formatting of signature. Clicking Edit Signature yet one more time strips all CSS formatting off that page. Tried it on this forum and it happens here as well - in Firefox only. IE dos not have that issue. I assume this is a genuine bug.

Also, I noticed that under TinyMCE Toolbars and Plugins I only see TinyMCE plugins, Toolbar 1 and Toolbar 2 but no Plugin buttons 1 nor Plugin button 2 as shown here. Not sure if this is just outdated information or a genuine issue.

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Mr Papa
Simi Valley, CA
SP Master
Free Members
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Mar 2, 2013 - 8:57 am

to see toolbar 2 you need to use the show/problem-with-post-edit-buttonide kitchen sink button...

if you are willing, could you please create a temp account for us and PM the details to yellow swordfish, brandonc and myself...  please make this account a wp admin and have sp admin capabilities so that we can look around more easily...

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Thorsten B
Member
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Mar 2, 2013 - 9:17 am

Will do so shortly, thank you.

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