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User is getting the error: "unable to save, no post content entered."
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Frederic Buonincontri
Member
Free Members
sp_UserOfflineSmall Offline
Jul 30, 2014 - 3:02 pm

Reply from the user:

"JavaScript is enabled and I am using Internet Explorer 11."

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jul 30, 2014 - 3:27 pm

is it that the link does not get exposed in the post or is it that the link looks like it is in the post but does not work when you click it?

Is there any chance of me being able to look at this post?

andy-signature.png
YELLOW
SWORDFISH
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Frederic Buonincontri
Member
Free Members
sp_UserOfflineSmall Offline
Jul 31, 2014 - 11:20 am

The link doesn't show up at all for them but it does for others and I can't replicate the issue. Text shows up for them but links do not. It's like the "can create links in posts" is disabled but it's not off, it is on. I believe they were pasting the link in correctly because they were able to send it to me in a support ticket and there were previously able to add a link to a post.

I can set you up with access. It's a pay site so I need to give you a membership. What email should I use for your account?

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jul 31, 2014 - 2:24 pm

If you want to do this then please PM credentials to both myself and to 'Mr Papa'. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem.

I would suggest that any user you create should initially have an identical profile to the person having the problem so it has the same access permissions. An indication of the forum with the problem will also be needed. If after that we need to dig further then we can always ask for deeper access.

andy-signature.png
YELLOW
SWORDFISH
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Frederic Buonincontri
Member
Free Members
sp_UserOfflineSmall Offline
Aug 1, 2014 - 4:00 pm

Okay will do. I need an email for each of you to set up your accounts. PM me with something I can use for each.

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Aug 1, 2014 - 10:46 pm

we only need one account, not one per...  any email address will be fine as its just temp and not used...  then using our pm system here, send us the username and pw so we can try...

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Frederic Buonincontri
Member
Free Members
sp_UserOfflineSmall Offline
Aug 4, 2014 - 8:01 pm

PM sent to both Mr Papa and Yellow Swordfish with login credentials and link.

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Aug 4, 2014 - 9:21 pm

I see several little issues on your site (such as html validation errors, incorrect script tags between head and body tags, wishlist favorite reloading js, etc) but nothing that should cause any critical errors...

Using IE 11 and Windows 7, I had no issue making a couple posts... one was new topic and one was a reply...  both posts had a link in them...  they are still there since the test user has no permission to remove...

This is limited to single user, right?  does he/she have any add ons for IE?

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Frederic Buonincontri
Member
Free Members
sp_UserOfflineSmall Offline
Aug 4, 2014 - 10:14 pm

I saw your tests and will delete them. I was not able to replicate the users problems either. No one else has reported the same issue so I do think it's limited to that single user. I will ask if he has any add ons in IE.

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Aug 5, 2014 - 12:44 am

okay, please let us know what you find...

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