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Users Not Receiving Access to Forum After Migration to ConvertKit
Anna Sayce
sp_UserOfflineSmall Offline
Mar 29, 2018 - 11:52 pm

A lot of my new users have recently be receiving the following notification "The requested group does not exist or you do not have permission to view it." after logging into the forum. When I go to log in as the user I receive an error 502 Bad Gateway message.

I've recently completed a migration from Infusionsoft to ConverKit, but no simple:press settings were changed, and I've been mapping the user groups as usual.

Please help!2018-03-29_2111.pngImage Enlarger

Thanks in advance!

Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Mar 30, 2018 - 2:52 am

Infusionsoft and Converkit mean nothing to me but this may possibly be the cause of the 502 error. But let's talk about the access denied one first.

It is possible that there is a problem with the permissions data - rare but it can happen of course. So - go to the forum admin > toolbox > housekeeping and click on the task to 'Reset Auths Cache'. See if that resolves the issue.

As to the 502 - there is a reasonably good explanation here which discusses likely causes and things to try but the bottom line is that your web server is trying to connect to a third party server and is failing to do so. If this only happens on the forum page then there must be something on a third party server being requested. Could be in the post content itself although if intermittent that would suggest something like a third party server working above its bandwidth limit for example. Your host support may be able to look at the server logs and pinpoint the cause.

I do note you are using cloudflare. That can be very tricky to set up and get working fluently so it might stem from that...

Clearwater Florida

sp_UserOfflineSmall Offline
Mar 30, 2018 - 9:48 am

CloudFlare.. Oh

Be sure Rocket Loader is turned OFF. Select minify JS, CSS, HTML. If your running a caching plugin deselect minify HTML and let the caching plugin do that. Do not toggle minify css and js in a caching plugin. Combining css and js files does wonders on my site.

As for the forum - go to Integration and update your forum url. Then go to toolbox > housekeeping > run forum repair and reset those options.

  • Doc ~ An old Fidonet SysOp. Just hanging out in cyberspace keeping up with tech.
Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Mar 30, 2018 - 11:36 am

Thanks for the input.

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