Support Forum
which is why we were very clear about WP admins vs SP admins... two different things... you said WP admins moderate your forum... that is irrelevant for permissions and everything else... what their membership in SP is what counts... administrator is a WP role and doesnt matter to SP... so you must have assigned her as SP admin on forum - admins - manage admins...
all good, now that we have cleared that up and understand better what you are trying to say...
so if she is an SP admin, then yes, she should be able to edit posts - as her profile says...
but perhaps something got out of kilter... can you try going to forum - toolbox - housekeeping and resetting the auths cache?
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Thanks for that. I reset the auths cache, but still same problem:
When any of the WP Admins try edit a post of theirs, they get the error saying they don't have permission and then they get logged out of the Forum.
How would i add a WP Admin as a Moderator, if I can't find the person in the Forum members?
Have you tried the forum's 'Manage Admins' panel - where you add a user as an SP Admin? Do they not appear in that list to add from?
Also worth taking a look while on that panel at the very bottom where it lists any WP Admins that are not SP Admins as well. Are they in that list?
YELLOW
SWORDFISH
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Here you can see that she is a SP Forum Admin, but when I search her name I can't find it: https://www.evernote.com/l/AMd.....yA5rfO7X-8
And she is not in the list at the bottom where it lists any WP Admins that are not SP Admins: https://www.evernote.com/l/AMd.....rE4lqacThs
I also checked this:
Yellow Swordfish said
And another question...Forum Admin > Options > Global Settings: What value do you have for the option '# of days a post can be edited (if user has permission)' ?
Is it possible that this is causing the edit failure?
It is set to 999 days. So it can't be the issue either.
Any more ideas as to how to add her as a Moderator with Edit Post permissions?
not sure what you are trying to show here...the first picture shows she is an sp admin... nothing else is needed... being an sp admin, you cannot assign her to a usergroup as she gets all rights... andy was just asking you to verify that she was an sp admin which you have done...
the # of days for editing shouldnt matter either, it should not affect sp admins... Andy was just asking as backup data as we are testing that part is working right as well...
asking lots of questions because we dont have any other users experiencing this issue and we cannot replicate it in test either... so the more data we can get, the better chance we can figure out what your local issue is...
what's troubling is us that permissions you show in post 10 cannot deliver that cant edit message... the image shows 'can edit any post'... that simple check would bypass that message... so we need to understand why when its clearly working for the masses...
so can you tell me how you got that screenshot in post 10? were you logged in as Hayley and looked at her profile? or did you as with your admin account, view her full profile and then look at permissions in a forum? if so, was is the same forum where she got that message?
might shorten some of these questions if you could create us a temp wp admin account with full sp admin capabilities to have a look ourselves... if that works, please PM the temp account details to Mr Papa and Yellow Swordfish...
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Okay, so believe I have this figured out... you can see I have no problem editing a post as the Hayley user... check the test topic.. will pm a link...
but the key is you emailed us a link to your site with www in the url... but your site should not have www in it... you have configured it everywhere to not have a http://www... you are getting cross scripting errors if you uses the www in the url... so when we point back to non www, you get errors and cannot edit...
if we edit on a non www page, all works fine...
and this throws lots of folks, but a http://www.xxx.com page is NOT the same as xx.com... they are two different cookie domains and other... in your case, you have cross scripting protection set up to not allow the www to reference the non http://www... what most folks do (and wp typically does automatically) is have the www domain redirect to the non www domain (since that is how you have wp configured)...
the question would be why does your www site not redirect..something is set up to keep it there which is different from non http://www... so if you log in on www domain, you are not logged in on the non www domain... could be in your .htaccess or maybe something from cloudfare?
but you really need to just stop serving the other www domain since its different...
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