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I keep receiving the response to all plugins and themes during auto-update: "The theme is at the latest version"
But they're clearly in need of updates. A subdomain running SP updates fine (so far), but my main site does not and has not for over two months.
SP and WP are fully current. I've updated SP 2-3 times since the error began, thinking it might be a known bug that would be corrected in a future version, but ...
Read a thread by Stefano in 2015 that looked similar but could not tell from thread how it was resolved.
Ideas. anyone? Thanks in advance.
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To be frank - off the cuff I've no ideas at all...
Perhaps we could start by you telling us which theme and plugins you have and their version numbers (you can get the list of plugins and versions from the toolbox > Environment but it doesn't list the SP theme at the moment)
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YELLOW
SWORDFISH
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Sorry. I have SP 5.6.5; WP 4.5.1
Here are the plugins (most of them) and the resulting error:
I am using the CSS Only theme, but neither that nor the Default theme updates, either. Both are 1.2.18 and both show updates to 1.2.21. Same error.
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Oh I see... it really IS showing as an error.
Is there anything in your php error log do you know? At this point in the process SP is really handing off all the grunt work to WordPress core which - I see - is a little unhelpful as far as its 'error' goes. So perhaps the log might tell us something useful...
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YELLOW
SWORDFISH
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Or --- it might also be worth asking your hosting support if they have in some way disallowed access to our server? Although if you are able to update SP itself that doesn't sound likely.
But does raise the question - how come SP core can be updated successfully... so back to the error log question first...
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YELLOW
SWORDFISH
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Oddly, the Error Log is completely empty.
Also uninstalled one of the plugins, got a fresh download from SP and reinstalled. Same error.
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Also, to your other point, I have a subdomain of this site also running SP and it appears to be updating fine on the same server. . . .
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I don't really understand the sentence - 'Also uninstalled one of the plugins, got a fresh download from SP and reinstalled. Same error.' Uninstalled? Does that mean you downloaded and then copied it to your server? How can you get an error doing that?
Anyway - this is probably a red herring but if you have access to your database and are comfortable making changes can you find the table named _sfcache and - if there is row with a cache_id of 'xml*xml' can you delete it? See if that dislodges anything...
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YELLOW
SWORDFISH
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No, I mean that I thought if the plugins were corrupted in some way I might repair them by installing the newest version.
I deleted the SP plugin "profanity filter" on my site. Then I downloaded the same plugin from your site. Then I uploaded it to my site/server and activated it. Interestingly, it said a new version was available (why that might be, I don't know.). I then attempted to update it. I received the same error as before.
Might not be a red herring, after all, if you have the most up-to-date plugins on your site. Why did I get an earlier version?
Profanity Filter
You have version 1.2.4 installed. Update to 1.2.5. Requires SP Version 5.6.2.
I downloaded 1.2.4 from your site.
As for making changes to the database, I can have a friend of mine do that. I'm not comfortable with coding myself, but I'll see what happens. Thanks for your help so far!
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