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plugins-topic
Crashed my forum with plug in "Who's Online"
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Elsa
Member
Free Members
sp_UserOfflineSmall Offline
Jan 31, 2014 - 7:42 am

[Image Can Not Be Found]I installed the "who's online" plugin and crashed my forum.  I can't see and of the plugins, so I can't deactivate it.  How can I resolve this - thanks.

 

Update - the gal who helps me (I am non-technical) says she found the folder with the plug-in files, but when she tried to delete it, it wouldn't let her.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jan 31, 2014 - 8:18 am

Check your wp-content/forum-plugins/ folder for this new plugin. The folder name it is in should be 'online'. If it has a number after it (like 'online-1' for example) remove the dash and the number and then all should be fine.

if that is not the problem then it could simply be a corrupted download which do happen to everyone now and then so you could try re-downloading, unzipping locally and copying the folder up manually.

If all else fails then simply removing the folder will automatically deactivate it...

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YELLOW
SWORDFISH
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Elsa
Member
Free Members
sp_UserOfflineSmall Offline
Jan 31, 2014 - 9:51 am

Yes, that is it. We're trying to fix now. Thanks! :)

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Jan 31, 2014 - 10:59 am

okay, thanks for the update...

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