We disabled ALL Plugins this morning, but NONE of SimplePress issues were resolved. For example:
Happy to provide Temporary Admin Access if you wish, as we’re gearing up to open the doors our New Forums soon and need to resolve these issues first.
Thank you!
Happy to provide Temporary Admin Access if you wish
That would probably be the best thing to do next. So…
Please PM credentials to both myself, to ‘Mr Papa‘ and to ‘Ike‘. Please include in the PM a link to your site, a link to this thread and brief reminder of the problem. And one of us will take a look for you.
In this case you will need to make the account an SP Admin so that we can check out the forum admin pages.
Admin Credentials and all other Info requested just sent to you, Ike and Mr Papa. Thanks in advance!
First thought is that this may have something to do with Cloudflare although I have nothing to back that idea up so far.
Can I go back to a question I asked earlier in this thread. Can we find out what is causing this constant websockets error and turn it off? It is being repeatedly called over and over again and it would be useful to get rid of it. I have no idea which plugin (or theme) is making this call… But it is never, it seems, going to work.
Appreciate your responsiveness here. Just relayed your comments to our Server Admin whom is now researching the websockets issue. He believes it’s a theme issue as well. Will update you as soon as he responds.
Update from our Server Admin:
Next steps/any ideas here?
Thank you!
Server Admin also wanted us to relay to you the following: “I notice also, that the issue does not make an entry in the SImplePress or the WordPress error logs. Is it possible that the code being used is maybe causing issues with some web browsers?”
It wouldn’t leave an error in the php error logs because it is not a php problem as I already said. This is a JavaScript issue of some sort. And no – SP runs in all major browsers.
So – what about the websockets error? has that been removed? I can’t check at the moment as the credentials you supplied no longer appear to allow access to the wp admin.
We are at a loss as to what to do next, having taken the steps mentioned earlier with zero success. Any ideas?
Well clearly there is something in your environment there that is the cause of this. And I am still unhappy that this websockets error is happening because I can not tell if this is having any negative effect. While I think it unlikely it IS possible and has to remain a suspect until it is removed from the equation. And – just as a matter of simple fact – this external call is being made every few minutes and causing an error condition which in unhealthy for your website. So tracking it down and eradicating or correcting it is in your best interests.
What are the chances that you could do what you did above – deactivate all plugins and the theme – and gives us 10 minutes in the site at that point?
One other thing I seem to remember. Whatever is happening is stopping AJAX calls from being made. Does that chime with anything you have set up there? Maybe some sort of elaborate security arrangements…?
just to add to Andy’s comments…
wow, what a boat load of inline js that gets added to each page from that visual composer… makes reading a page rendering hard…
you also have something nxs (next scripts?) that is generating malformed html… probably not the cause, but no way to be sure… like the endless sockets errors, should be fixed…
wp bakery visual composer… features drag and drop and seems to do it on its own vice using the jquery ui that comes with wp… so could be conflicting… have you tried it with that disabled? of course with browser caches cleared…
one other thing that might be worth trying is to not let wp combine all the js scripts together… perhaps causing some sort of conflict…