Support Forum
Hi there,
I'm having trouble using private messages on mobile.
The "submit" button isn't appearing.
Here's a screenshot:
This happens on my actual iPhone, and using Chromes device simulator (which is where I took the screenshot from).
It also doesn't make a difference if I toggle "Enable mobile theme support" on or off, it gives the same result.
Can you please advise? and/or let me know if there's any further info I can provide to help diagnose this issue?
Thanks kindly
Steve
I guess the first thing we should do is simply check that the icon is really there on your server.
If you load the compose form in the Chrome simulator and use the browser console - if you then select the element where the save button should be are you seeing any evidence that the button is trying to be displayed?
Actually - does not the console inform you (under 'info' or 'warnings' perhaps - if the call for the icon is getting a 404?
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YELLOW
SWORDFISH
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Thanks for your reply.
Re evidence, there is some code there in the html which I'll paste below:
<div class="spEditorSection spEditorToolbar"><div class='spEditorSubmitButton spRight'>
<input type='button' tabindex='107' class='spSubmit spCancelEditor' title='Cancel sending private message' id='sfcancel' name='cancel' value='Cancel' data-msg='Are you sure you want to cancel composing this PM?' />
<input type='submit' tabindex='106' class='spSubmit' title='Send private message' name='newpost' id='sfsave' value='Send Private Message' />
</div>
There's also this when I'm hovering over the button code in inspector:
There don't appear to be any warnings or errors in the chrome inspector.
Could it be just a case of missing icon file? if so, how can I check please?
Thanks again
Wow! Looks like this icon was completely missed out and how that happened I really can not begin to fathom.
i can work that this evening - rebuild the font glyph file to include this. I can send you the files if you are in a hurry but we will get an update out ASAP in any case.
Apologies and thanks for the rather embarrassing find!
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YELLOW
SWORDFISH
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Yellow Swordfish said
I can give you a small code change to fix this if you are interested - or - we will be releasing updates very shortly.
No problem I can wait for the update, thanks for the quick turnaround!
sorry for delayed reply, I'm in Australia so it's been night time 🙂
if all goes well, should be in next few days...
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