Support Forum

Support Forum Simple:Press 6 Plugin Topics Post by email plugin not connecting

Page: 1 2

Post by email plugin not connecting

Lynne Fetterman

Member

Free Members

Offline

Mar 4, 2021 - 12:32 am

I had already updated the settings. It seems that the plugin is not accessing the email account. Who do I contact for hands on troubleshooting help? Thanks,

Simple Press

Admin

Offline

Mar 4, 2021 - 12:56 am

Hi:

It looks like your support plan only includes forum support. We used to have three support levels - Silver, Gold and Platinum. The Platinum level plan includes a service where we'd log into your site to try to do some hands-on troubleshooting (within reason). The Silver and Gold plans do not. It looks like you purchased the gold plan so it does not include the private ticket support and hands-on troubleshooting options.

Thanks.

Page: 1 2

All RSS

Forum Timezone: Europe/Stockholm

Most Users Ever Online: 1170

Currently Online:

Guest(s) 1

Currently Browsing this Page:
1 Guest(s)