Support Forum

Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
plugins-topic
Post by email plugin not connecting
Avatar
Lynne Fetterman
Member
Free Members
sp_UserOfflineSmall Offline
Mar 4, 2021 - 12:32 am

I had already updated the settings. It seems that the plugin is not accessing the email account. Who do I contact for hands on troubleshooting help?  Thanks, 

Avatar
Simple Press
Admin
sp_UserOfflineSmall Offline
Mar 4, 2021 - 12:56 am

Hi:

It looks like your support plan only includes forum support.  We used to have three support levels - Silver, Gold and Platinum.  The Platinum level plan includes a service where we'd log into your site to try to do some hands-on troubleshooting (within reason).  The Silver and Gold plans do not.  It looks like you purchased the gold plan so it does not include the private ticket support and hands-on troubleshooting options.

Thanks.

Forum Timezone: Europe/Stockholm
Most Users Ever Online: 1170
Currently Online:
Guest(s) 1
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Mr Papa: 19448
Ike: 2086
Brandon: 864
kvr28: 804
jim: 649
FidoSysop: 577
Conrad_Farlow: 531
fiddlerman: 358
Stefano Prete: 325
Member Stats:
Guest Posters: 618
Members: 17348
Moderators: 0
Admins: 4
Forum Stats:
Groups: 7
Forums: 17
Topics: 10120
Posts: 79607