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Post by email plugin not connecting
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Lynne Fetterman

6 Posts
(Offline)
11
Mar 4, 2021 - 12:32 am
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I had already updated the settings. It seems that the plugin is not accessing the email account. Who do I contact for hands on troubleshooting help?  Thanks, 

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Simple Press
392 Posts
(Offline)
12
Mar 4, 2021 - 12:56 am
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Hi:

It looks like your support plan only includes forum support.  We used to have three support levels – Silver, Gold and Platinum.  The Platinum level plan includes a service where we’d log into your site to try to do some hands-on troubleshooting (within reason).  The Silver and Gold plans do not.  It looks like you purchased the gold plan so it does not include the private ticket support and hands-on troubleshooting options.

Thanks.

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